Service Advisor

Service Advisor

Wallwork Truck Center – Fargo, ND

$65k-$75k/yr. – salary position with a base pay and incentives.

Monday-Friday, 8:00 AM – 5:00 PM

Wallwork Truck Center is looking for a Service Advisor to join our team! We’re looking for a motivated, customer-focused member to join our team.

In this role, you’ll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you!

Qualifications

Education & Experience

• High school diploma or GED required.
• At least two years of mechanical or service-related experience

Skills & Abilities

• Valid driver's license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly and professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate estimates for labor and parts using established guidelines.
• Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.

Benefits:

• Health insurance, effective upon hire
• Dental and Vision insurance
• 401(k) and profit-sharing plan with 3% employer match
• HSA with employer contribution
• Voluntary benefit options
• Paid time off (PTO), including 7 paid holidays
• Employee assistance program (EAP)
• Employee discounts and special events
• Advancement opportunities