Service Contract Manager

Service Contract Manager 

Become part of Miele's journey to be the Most Inspiring Solutions Partner 

At Miele, we believe that outstanding customer experiences are built on trust, expertise, and long-term partnerships. As a Service Contract Manager, you will play a key role in ensuring that our service agreements create value for our customers while supporting sustainable business growth. You will work closely with customers, Sales, Service and Customer Operations, to turn service agreements into long-term customer value and recurring business growth. 

Your mission 

As Service Contract Manager, you will own and develop our service contract portfolio throughout the entire contract lifecycle. You will ensure that our agreements support customer success, deliver business value, and enable Miele to be the preferred solutions partner for our customers.  You will report to the Head of Service. 

Key responsibilities 

You will: 

• Increase service contract penetration and service revenue across the customer base.  

• Identify and develop new service business opportunities with existing and potential customers.  

• Own the process of end-to-end service contract sales from lead generation to contract implementation.  

• Manage and develop the existing service contract portfolio, including renewals and upselling activities.  

• Build strong customer relationships and act as a trusted advisor for service solutions.  

• Collaborate with Sales, Service, and Customer Operations to deliver outstanding customer experience.  

• Contribute to the development of service offerings, sales tools, and operational processes. 

What makes you successful in this role 

No two days are the same in this role. One day you might be meeting customers together with our sales team or service technicians, discussing how Miele's service solutions can support their business. Another day could involve identifying new contract opportunities, preparing proposals, negotiating agreements, analyzing contract performance, and collaborating with internal stakeholders to drive customer value and service revenue growth. 

You bring: 

• A relevant education in business or another related field 

• Experience in contract management, service business, commercial operations, or project management 

• Strong administrative and organizational skills 

• Solid IT skills and experience working with IT systems  

• Commercial understanding and the ability to create value for both customers and the business 

• Excellent communication and stakeholder management skills 

• Fluent Finnish and English language skills, both written and spoken 

To support the success in this role 

You are: 

• Customer-centric and motivated by delivering outstanding customer experience 

• A trusted relationship builder who collaborates effectively across functions 

• Structured, analytical, and comfortable managing multiple priorities 

• Solution-oriented and proactive in addressing challenges and opportunities 

• Curious and eager to improve processes and ways of working 

Why join Miele? 

We're creating this role to accelerate the growth of our service business. This is a rare opportunity to build, influence, and leave your mark on an important strategic area while working with a premium brand known for quality and customer focus. 

We offer: 

• The opportunity to build and shape a newly established role  
• Significant influence on the future of our service business  

• A collaborative and supportive work environment  

• Professional growth and development opportunities  

Interested? 

If you are excited about the opportunity to shape and grow Miele's service contract business while creating long-term value for our customers, we would love to hear from you. 

For more information about the position, please contact:  Janne Muurikainen, Head of Service, Phone: +358 400 944 834 , Email: janne.muurikainen[at]miele.com 

Available for calls: 

Mondays between 10:00 and 12:00 

Fridays between 14:00 and 16:00 

Please submit your application and CV no later than 25th October. 

We review applications on an ongoing basis and encourage you to apply as soon as possible.