Service Coordinator (2908)

Founded in 1907 in Houston’s Second Ward (today’s East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.

BakerRipley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.

Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

Service Coordinator

Position Summary

As the first point of contact for Workforce Solutions Gulf Coast customers, the
Service Coordinator plays a key role in ensuring a seamless and supportive
experience for customers entering the Workforce Solutions career office and
utilizing the resource room. Positioned at both the office entry and within the
resource area, the Service Coordinator helps customers navigate available
services, use self-service technology, and access tools for job search and career
exploration. This role contributes to overall service flow, technology access, and
customer readiness by maintaining an organized environment and providing
hands-on guidance.
Key Responsibilities
• Greet and direct customers upon entry, identifying service needs and
assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers,
scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor
market information.
• Ensure proper customer check-in and documentation in systems such as
WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce
programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and
materials.
• Monitor customer flow and technology use, offering assistance to ensure
meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops,
and referrals.
• Document customer interactions accurately to maintain data integrity and
compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring
fairs as needed.

Qualifications

Preferred Qualifications:
• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help
desk role, preferably in a workforce development or public service
environment.
• Familiarity with computers, common web-based applications, and office
equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills