Service Delivery Engineer – Wireless & Networking (SDE)

Accountabilities:

As a Service Delivery Engineer, you will take ownership of the technical execution of customer deployments, ensuring installations meet approved designs, quality standards, and customer expectations. Your responsibilities will include:

- Technical Deployment and Implementation

Execute enterprise network deployment activities, reviewing approved designs, Bills of Materials (BoMs), implementation plans, and technical requirements.

Validate site readiness, technical prerequisites, network dependencies, and equipment availability.

Support network staging, configuration, provisioning, installation coordination, and activation.

Perform connectivity testing, resolve deployment issues, and maintain accurate technical documentation.

- Enterprise Wireless Networking

Implement enterprise wireless LAN deployments, including access point provisioning, configuration, and operational validation.

Support access point installation planning, placement validation, and deployment readiness.

Apply wireless RF fundamentals, including channel planning, transmit power, interference, roaming, coverage, and channel utilization.

Troubleshoot wireless connectivity, authentication, coverage, roaming, and performance issues.

Collaborate with architecture and engineering teams to address wireless design gaps and complex technical challenges.

- Switching, Routing, and Network Infrastructure

Configure and validate switching infrastructure, VLANs, trunking, access ports, and Power over Ethernet (PoE).

Work with IP addressing, subnetting, DHCP, DNS, gateways, routing, and network segmentation.

Validate connectivity between access points, switches, gateways, firewalls, and upstream infrastructure.

Troubleshoot network connectivity issues and coordinate with customer IT teams on infrastructure dependencies and integration requirements.

- Platform Configuration and Activation

Provision and activate network devices through cloud-managed networking platforms.

Configure and validate device onboarding, connectivity, cloud adoption, and operational health.

Support SSID configuration, VLAN mapping, authentication settings, and access policies in line with approved designs.

Verify end-to-end network functionality and coordinate with Product and Engineering teams to resolve platform-related issues.

- Technical Discovery and Deployment Readiness

Participate in technical discovery workshops and implementation planning sessions.

Assess customer environments and validate cabling, rack space, power, switching capacity, connectivity, and installation requirements.

Identify gaps between proposed designs and existing infrastructure.

Validate hardware requirements and Bills of Materials, identify deployment risks, and communicate blockers proactively.

- Deployment Partner and Field Coordination

Provide technical guidance to third-party deployment partners and field technicians.

Validate installation requirements, access point locations, cabling, connectivity, and equipment placement.

Review installation evidence, photographs, port mappings, and deployment reports.

Coordinate remediation when installation work does not meet technical standards and participate in onsite deployments when required.

- Testing, Quality Assurance, and Handover

Execute technical acceptance procedures and validate access point connectivity, configuration, and operational status.

Test SSIDs, authentication, VLAN assignments, IP allocation, network connectivity, and internet access.

Ensure deployment acceptance criteria are met while minimizing errors, rework, and repeat visits.

Maintain network diagrams, configuration records, device inventories, testing results, and implementation documentation.

Prepare technical handover materials, support early-life stabilization, and facilitate knowledge transfer to Customer Success, Support, and Technical Account Management teams.

- Cross-Functional Collaboration

Work closely with Service Delivery Managers, Solutions Architects, Solutions Engineers, Network Engineering, and Product teams.

Coordinate with Customer Success and Support to ensure smooth operational transitions.

Communicate technical risks, dependencies, and blockers clearly.

Contribute to improving deployment processes, documentation, and implementation standards.

Requirements:

The ideal candidate will bring strong enterprise networking expertise, practical wireless deployment experience, and the ability to manage technical implementation activities across multiple customer environments. You should demonstrate:

At least 5 years of experience in enterprise networking, wireless networking, network engineering, or technical implementation.

Hands-on experience with enterprise wireless LAN technologies and access point deployments.

Strong understanding of wireless networking fundamentals, RF principles, and WLAN architecture.

Experience configuring, deploying, and troubleshooting enterprise wireless infrastructure.

Solid knowledge of switching, VLANs, trunking, routing, DHCP, DNS, IP addressing, and PoE.

Experience with enterprise network infrastructure and cloud-managed networking platforms.

Understanding of wireless security, authentication, SSID configuration, and network segmentation.

Practical experience in network troubleshooting, testing, and deployment validation.

Ability to interpret network diagrams, technical designs, Bills of Materials, and implementation plans.

Strong analytical, problem-solving, and troubleshooting capabilities.

Excellent communication skills and confidence working directly with customer IT teams.

Ability to manage multiple technical deployment activities across different customer environments.

Preferred Qualifications:

Experience with enterprise networking platforms such as Aruba, Cisco, Juniper Mist, Ruckus, Fortinet, or similar technologies.

Familiarity with Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 technologies.

Experience using Ekahau, Hamina, or other wireless survey and design tools.

Relevant certifications such as CWNA, CWDP, CCNA, Aruba ACMA/ACMP, or equivalent.

Experience with cloud-managed network deployments and SaaS networking platforms.

Background supporting multi-site enterprise network deployments.

Familiarity with network security, firewall configurations, and Network Access Control (NAC) solutions.

Experience in Managed Services, Network-as-a-Service (NaaS), or enterprise IT environments.

Leadership and Behavioral Expectations:

Technical Excellence: Apply strong networking fundamentals to execute complex enterprise deployments.

Ownership: Take responsibility for assigned activities and drive technical issues through to resolution.

Customer Focus: Maintain a professional, responsive, and service-oriented approach.

Problem Solving: Identify technical risks proactively and develop practical solutions.

Collaboration: Work effectively with customers, engineering teams, and deployment partners.

Attention to Detail: Follow approved designs, implementation standards, and documentation requirements.

Continuous Learning: Stay up to date with wireless technologies and evolving enterprise networking practices.

Benefits:

- No specific salary, healthcare, or additional benefits were provided in the job description.