Service Dispatch - Service Admin

SPATCO is looking for an energetic service dispatcher to join our team. This person will be responsible for dispatching calls for service technicians in an assigned branch. In this position you will work with internal employees and in some cases customers. You will work very closely with the service manager to ensure calls are scheduled, dispatched and closed in a timely manner. This will require clear and concise writing/verbal communication with department managers, employees, and customers.
Essential Functions:

Dispatch service technicians to appropriate locations according to customer requests and local branch standards
Enter service call information into computer systems
Confer with customers or supervising personnel in order to address questions, problems, and requests for service
Relay work orders, messages, and information in writing and/or verbally
Use GPS programs to monitor locations of service technicians to assist in dispatching calls
Assist in processing and billing of service invoices



Experience, Competencies and Education


Previous dispatch experience preferred
Experience dealing with customers
Prior use of Microsoft office (Word, Excel, Office)
Must be dependable and detailed oriented
Strong communication: Must have the ability to listen and communicate effectively
Able to multitask and perform a variety of tasks effectively
Problem solving skills – must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter
Work under time constraints efficiently and have the ability to work well with others