Service Dispatcher

DUTIES & RESPONSIBILITIES
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.  

DUTIES & RESPONSIBILITIES 

Receive Emergency and non-emergency phone calls and record applications information 

Enter data in the computer system and maintain logs and records of calls, activities, and other information 

Prioritize calls according to urgency and importance 

Understanding and providing an appropriate estimated time of arrivals 

Effectively determine which driver/operator and truck best fit the service requirements 

Monitor the route and location of drivers to coordinate and prioritize their schedule 

Communicate with drivers all pertinent information to complete the call 

Initiate activities to stay busy and productive during downtime 

Ability to stay calm under pressure 

Fast, accurate typing with experience in data entry 

Billing for auto clubs (AAA/Agero/Gelco and other parties) 

Other duties assigned

EDUCATION & TRAINING 

High school diploma or GED required; post-secondary education or coursework desired 

KNOWLEDGE & EXPERIENCE 

Dispatching experience and knowledge is preferred 

SKILLS & ABILITIES 

Valid driver’s license with a clean driving record 

Maintain regular, consistent, and professional attendance, punctuality, and personal appearance 

Computer experience and competency required 

Have a clear and friendly phone voice 

Advanced customer service and communication skills 

Capable of working in a fast-paced environment including in emergency situations 

Ability to multi-task and be a self-motived team player 

WORKING CONDITIONS 

WORK ENVIRONMENT 

 The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise. 

HOURS / SHIFTS 

The annualized pay ranges vary based on work location. The salary range for this position is $16.00 – $24.00 per hour, depending on experience, skills, and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.