Service Manager - HVAC

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.

As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing.

Key Responsibilities
• Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs, and performance reviews
• Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed
• Ensure compliance with EPA, OSHA, and local and state HVAC regulations
• Collaborate with dispatch and customer service to optimize technician schedules and job flow
• Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy
• Track departmental KPIs and monitor job costing, labor utilization, and profitability
• Prepare reports, forecasts, and recommendations for leadership review

We Offer
• $80,000-$100,000 annual salary + monthly bonuses
• Weekly pay with incentives
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications

Education
• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience
• 5+ years of HVAC service experience, with at least 2 years in a leadership or management role
• EPA Section 608 certification preferred; NATE certification preferred

Licenses/Certifications
• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities
• Strong technical knowledge of HVAC systems, diagnostics, and repair practices
• Proven leadership, coaching, and team-building skills
• Excellent communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions
• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel
• Frequent field visits and technician ride-alongs with limited office time
• May require evenings, weekends, or overtime to meet customer and operational demands

Ability to pass background check and drug screening