Service Manager, Senior Services
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Key details
- Location
- Greater Sudbury, ON, Canada
- Work style
- Onsite
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2w ago
Skills
behavior managementcssfrenchquality improvementvariance analysis
About the role
This Opportunity:
We are currently looking to fill one Full-Time Service Manager role in our Northeast region, based in Sudbury, Ontario.
Wage: $78,188.00 per annumHours: 35 hours per weekSchedule: Monday - Friday
Responsibilities:
Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS), which may include a combination of Senior and Brain Injury Services.
Effectively manages and approves program resources, both human and financial, to meet program objectives.
Recruits, employs, trains, supervises, and evaluates support service staff within a predetermined budget and in accordance with March of Dimes Canada-approved program plans.
Monitors and evaluates operational effectiveness and implements changes required for improvement.
Participates as a member of the CSS Management Team in planning, problem resolution, quality improvement, and the review of service delivery performance.
Monitors and manages annual program budgets and performs periodic variance analysis for review with the CSS Senior Manager.
Implements quality improvement measures throughout the programs.
Qualifications:
Degree or diploma in a Human Services/Social Services program or equivalent.
2–5 years of experience in the social services/health sector; experience coordinating services for people with physical or cognitive disabilities is highly desirable.
Community-based experience working with individuals with physical or cognitive disabilities.
Ability to supervise team members located throughout the Northeast region remotely.
Ability to travel occasionally (e.g., to other locations throughout the region for training).
Demonstrated experience supervising or leading teams.
Highly organized, with excellent time management skills.
Excellent written and verbal communication skills.
Demonstrated ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Strong problem-solving and conflict-resolution skills.
Experience in budget preparation and fiscal management is an asset.
Knowledge of behaviour management principles.
Knowledge of mental health and addictions.
Knowledge of health and safety legislation.
General understanding of computer hardware and software.
Bilingualism in English and French is a strong asset.
We are currently looking to fill one Full-Time Service Manager role in our Northeast region, based in Sudbury, Ontario.
Wage: $78,188.00 per annumHours: 35 hours per weekSchedule: Monday - Friday
Responsibilities:
Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS), which may include a combination of Senior and Brain Injury Services.
Effectively manages and approves program resources, both human and financial, to meet program objectives.
Recruits, employs, trains, supervises, and evaluates support service staff within a predetermined budget and in accordance with March of Dimes Canada-approved program plans.
Monitors and evaluates operational effectiveness and implements changes required for improvement.
Participates as a member of the CSS Management Team in planning, problem resolution, quality improvement, and the review of service delivery performance.
Monitors and manages annual program budgets and performs periodic variance analysis for review with the CSS Senior Manager.
Implements quality improvement measures throughout the programs.
Qualifications:
Degree or diploma in a Human Services/Social Services program or equivalent.
2–5 years of experience in the social services/health sector; experience coordinating services for people with physical or cognitive disabilities is highly desirable.
Community-based experience working with individuals with physical or cognitive disabilities.
Ability to supervise team members located throughout the Northeast region remotely.
Ability to travel occasionally (e.g., to other locations throughout the region for training).
Demonstrated experience supervising or leading teams.
Highly organized, with excellent time management skills.
Excellent written and verbal communication skills.
Demonstrated ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
Strong problem-solving and conflict-resolution skills.
Experience in budget preparation and fiscal management is an asset.
Knowledge of behaviour management principles.
Knowledge of mental health and addictions.
Knowledge of health and safety legislation.
General understanding of computer hardware and software.
Bilingualism in English and French is a strong asset.