Service Manager
Key details
- Location
- Valletta, Malta
- Work style
- Onsite
- Level
- Senior
- Experience
- 10–13 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
it supportitilvendor management
About the role
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.
What will you be bringing to the team?
- Lead and coordinate the delivery of IT support and infrastructure services.
- Manage multidisciplinary technical teams and key stakeholders.
- Monitor SLAs/KPIs, service quality and performance.
- Manage escalations and drive continuous service improvement.
- Oversee service planning, reporting and vendor coordination.
Requirements
What do you need to succeed in this position?
- At least 10 years of demonstrable experience managing support services.
- Proven experience coordinating multidisciplinary teams.
- Strong experience in stakeholder engagement.
- Experience with SLA/KPI tracking.
- Experience in continuous service improvement.
- Experience with service catalogue lifecycle management.
- Experience with vendor governance across complex environments.
- Fluent in English
Mandatory Certification
The candidate must hold one of the following, or an accepted equivalent:
- ITIL Managing Professional (ITIL MP), or
- ITIL 4 Strategic Leader (ITIL SL).
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