Service Technician
Tumwater, WA, United StatesJust now
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Key details
- Location
- Tumwater, WA, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–4 yrs
- Function
- Skilled trades & Manufacturing
- Focus area
- other
- Posted
- Just now
Skills
About the role
Service Technician
Since 2005, TerraFirma has been the Pacific Northwest's trusted leader in foundation repair, basement waterproofing, crawl space encapsulation, and concrete repair. As a locally owned and operated company, we've helped protect thousands of homes through quality craftsmanship, honest service, and a commitment to doing the job right. We don't just repair homes—we protect the families who live in them. If you take pride in hard work, value integrity, and want to be part of a team that stands behind every project, we'd love to have you.
Do you take pride in being the person homeowners call when something needs to be done right?
At TerraFirma, our Service Technicians are more than repair experts — they're trusted advisors who combine hands-on skill with honest, consultative guidance to protect homeowners' biggest investment. If you take pride in quality work and connect easily with people, this role is built for you.
POSITION SUMMARY
You'll travel to pre-scheduled customer appointments, inspect existing systems, diagnose warranty and non-warranty issues, perform hands-on installations, and recommend additional solutions. You’re the face of TerraFirma in the field — part technician, part trusted advisor.
CORE RESPONSIBILITIES
Service & Installations
- Perform annual customer maintenance visits, examining work previously completed
- Diagnose and resolve warranty and non-warranty issues on existing installations
- Install additional products purchased by the customer as needed
- Ensure adherence to job specifications, quality standards, and safety guidelines on every visit
- Report any product or installation issues promptly to the Service Manager
- Work in small or tight enclosed spaces such as crawlspaces and basements safely
- Drive the company vehicle to and from customer appointments daily
Sales & Customer Relations
- Build long-term relationships with customers and professionally represent TerraFirma on every visit
- Recommend additional products and services to enhance or improve original installations or remedy new issues
- Maintain ongoing communication with customers until all concerns are fully resolved
- Obtain customer approval before proceeding with any additional work or changes
Administration & Training
- Complete all required paperwork and follow-up communications promptly after each appointment
- Communicate job status — completions and complications — to the Service Manager
- Attend weekly service meetings and engage in ride-alongs with the Sales Manager and peers
- Consistently practice and adhere to the TerraFirma appointment process
QUALIFICATIONS
- 1+ years of experience in construction, home improvement, sales, or customer service preferred
- Hands-on construction or mechanical experience a strong plus
- Comfortable working in small or tight enclosed spaces such as crawlspaces and basements
- Able to lift up to 50lbs frequently and up to 100lbs occasionally
- Strong communication skills — confident and professional in person and over the phone
- Able to read and interpret written materials and digital devices (computers, tablets)
- High school diploma or GED preferred
- Valid driver’s license with a clean driving record
- Must meet company vehicle insurance requirements
PHYSICAL REQUIREMENTS
- Lift and carry materials up to 50lbs regularly; up to 100lbs occasionally
- Stand, walk, and perform strenuous labor for extended periods
- Work in small or tight enclosed spaces such as crawlspaces and basements
- Work outdoors in all weather conditions
COMPENSATION
Competitive pay: $25/hr plus uncapped commission ($60,000-$90,000+ potential annual earnings with overtime and bonuses)
WHAT WE OFFER
- Company vehicle provided
- Medical, Dental, and Vision insurance plans
- 401(k) Retirement Plan with company match
- Short and Long-Term Disability coverage
- Life Insurance and AD&D Insurance
- 7 Paid Holidays + PTO
- Wellness Programs
- A family-oriented culture where you’re treated like one of our own
OUR VALUES: F.I.R.M.
At TerraFirma, our values aren’t a poster on the wall — they’re how we show up every day. We’re looking for people who share our commitment to:
- Family — We treat our team like family and support each other on and off the job site
- Integrity — We do the right thing, even when no one is watching
- Resilience — We push through challenges and come out stronger
- Mastery — We take pride in our craft and always strive to be better
This job description describes the general nature and level of work performed in this position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary.
TerraFirma is a drug-free workplace and an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants with criminal histories will be considered consistent with legal requirements.