Service to Sales Concierge
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Skills
crm
About the role
Description
Location: Jim Shorkey KIA Wexford
Job Type: Full-time
About the Role
We're looking for a motivated automotive professional to bridge the gap between our service department and sales floor. You'll engage with customers as they come in for service : building rapport, identifying early buying signals, and guiding them toward purchasing or leasing a new vehicle. This is a high-visibility role for someone who loves talking cars and closing deals without waiting for the phone to ring.
Key Responsibilities
- Greet service customers and start conversations about their current vehicle, ownership experience, and future needs
- Identify potential buyers and introduce them to new or certified pre-owned inventory
- Walk the service lane daily, checking in with waiting customers and following up on any expressed interest
- Coordinate with service advisors to time introductions and minimize disruption to the service workflow
- Set test drives, present vehicle options, and work deals through to delivery alongside the sales team
- Track leads and follow up consistently via phone, text, and email
- Maintain working knowledge of current inventory, incentives, and financing offers
Requirements
Qualifications
- 1–2 years of experience in the automotive industry
- Strong interpersonal skills - comfortable starting conversations with strangers
- Basic understanding of vehicle features, trim levels, and common service needs
- Valid driver's license and clean driving record
- Dealership CRM experience is a plus