Service Writer

About this Position:

The Service Writer position located in Williston, ND is responsible for managing the administrative areas of the work orders and is an important role within the Service Department. This position works closely with the Service Supervisors to ensure that the work orders are accurate, complete and filed timely. The service writer updated work order data and associated service hours by regularly entering data on Cat software and data entry of time cards. This position will also assist with other administrative work such as running and creating reports. The service writer will also help answer incoming phone calls and assist customers. A quick yet friendly approach is essential for this role where accuracy and attention to detail are preferred.

Education, Knowledge, Skills, and Abilities:

• 2-3 years of service office experience is preferred.
• Experience in Microsoft Office such as Outlook, Excel and Word
• Demonstrate a disciplined ability to work with limited supervision.
• Have excellent verbal and written communication skills
• Expertise in Excel.
• Self-motivated
• Attention to detail
• The ideal candidate must have the ability to work in a stressful, busy environment that requires the handling multiple tasks on a regular basis.

Company Benefits:

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.