ServiceNow ITSM Specialist (Hybrid)
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Key details
- Location
- Rosslyn, VA, United States
- Work style
- Remote
- Level
- Senior
- Experience
- 5–8 yrs
- Function
- IT & Security operations
- Focus area
- Frontend
- Posted
- 24mo ago
Skills
access controlagileazurecsscybersecuritydevopsfirewallshtmlit supportitilitsmjavascriptroot cause analysisservicenowsqlsystem administrationsystem integrationtechnical documentationtechnical supporttechnical troubleshooting
About the role
Overview
PLEASE NOTE: No corp-to-corp candidates will be accepted.
- Tier One Technologies is seeking Sr. ServiceNow ITSM Specialist to support our US Government client.
- This hybrid contract-to-hire position will be located in Rosslyn, VA.
- Must be a US citizen.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
- Maintain the health, performance, and reliability of the ServiceNow platform.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and issue resolution, ensuring minimal disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Offer technical leadership in platform design, integration, and optimization efforts.
- Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.
Qualifications
- Bachelor’s degree in computer science, information systems, or a related discipline.
- 5+ years of experience in IT support, system administration, or a related technical field.
- 3+ years of ServiceNow ITSM experience in a development or consulting role.
- CERTIFICATIONS (One or more required):
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation Certification.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Ability to implement and maintain automated processes and workflows.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Must be a US Citizen.
- Must be able to obtain a Position of Public Trust Clearance.
- Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Military Service excluded.