Site Manager
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Skills
About the role
Description
ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.
- OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
- OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.
GUIDING PRINCIPLES:
- Kindness: To demonstrate compassion and respect for all people.
- Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
- Transparency: To be open and honest in our relationships.
- Authenticity: To do what we say we do.
- Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
- Golden Rule: To treat all people as we ourselves would wish to be treated.
OUR MOTTO: It Takes All of Us to End Homelessness.
PURPOSE: The Jordan Trail Site Manager is responsible for overseeing the daily operations of the facility, ensuring compliance with organizational policies, licensing requirements, contracts, and applicable regulations.
This role provides leadership and accountability across all site departments, manages budgets and operational resources, supports resident stability and accountability, and ensures quality service delivery. The Site Manager serves as a primary point of communication between site staff, ACT/CARE Teams, county representatives, and community partners, building relationships that support residents and facility operations. This position requires active engagement with staff, residents, and community partners to maintain safe, effective, and well-coordinated facility operations.
Requirements
Job Responsibilities:
Facility Operations and Compliance
- Oversee the day-to-day operations of the facility.
- Ensure full compliance with policies and procedures and other contracts the property is included in.
- Ensure full compliance with DHHS License Requirements and Guidelines.
- Responsible for safeguarding the quality of operations (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Respond to audits to ensure continual improvement is achieved.
- Coordinate with all necessary departments for the execution of activities and functions.
- Cooperate with other Switchpoint facilities or community partners as needed.
Property and Department Management
- Overseeing and managing all property departments and working closely with department heads daily.
- Be accountable for the responsibilities of department heads and take ownership of all resident complaints and issues.
- Handling resident complaints and reporting any maintenance issues to the maintenance department.
- Helping with the procurement of operating supplies and equipment and contracting third-party vendors for essential equipment and services.
- Provide coverage as needed to fill staff vacancies.
- Other responsibilities as needed by the Pillar Senior Manager of Housing or senior management that pertain to the facility.
Financial and Budget Management
- Manage budget of the facility. Review Profit & Loss Statements.
- Be mindful of the budget of the property and budget of all departments of the facility.
Resident Management and Case Coordination
- Review resident issues with ACT teams and applicable staff.
- Reduce resident turnover, quickly fill any vacancies.
- Hold residents accountable to the rules and policies of the facility.
- Take part in new resident acquisition along with the case management team whenever required.
- Must learn the software “UHMIS” Utah Homeless Management Information System to keep staff accountable for updating it, keep compliance with grants, and run reports as needed.
Community Relations and Partnerships
- Attend City and County meetings associated with the facility.
- Maintain and strengthen relationships with CARE/ACT Teams.
- Develop community relationships.
Staff Leadership and Hiring
- Act as a final decision maker in hiring of key staff.
- Provide effective leadership to team members.
Reporting and Accountability
- Complete weekly and monthly reports (KPI’s) for Pillar Senior Manager of Housing and CEO.
Other Duties
- Other duties as assigned.
Schedule and Onsite Presence
- Maintain a consistent daytime schedule and regular onsite presence to oversee daily facility operations, provide leadership and support to staff, and ensure tenants receive the support they need.
- Establish and consistently adhere to a regular work schedule, ensuring staff know when to expect the Site Manager onsite.
- Maintain availability to staff and provide guidance, support, and coverage coordination as needed.
- Be present and accessible to coordinate with community partners, ACT/CARE Teams, county representatives, and other stakeholders.
- Maintain flexibility to adjust the schedule occasionally to meet facility needs, support staff coverage, attend meetings, and coordinate with community partners. Schedule adjustments should be occasional rather than routine.
Qualifications
Education and Experience
- A BS degree in a human services field with experience in management of operations.
- 4+ years in the human services industry. Ideally, with experience serving individuals who are struggling with mental health issues and have very little to no income.
- 3+ years in Management, with preference given to property or facility management.
Leadership and Professional Skills
- The ideal candidate is a seasoned and highly intelligent professional with outstanding management skills and extensive hands-on experience.
- Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions.
- Excellent communication and customer service skills.
Technical Skills
- Proficiency in Microsoft Office.
- Ability to learn new software as needed.
Full-Time Employee Benefits:
(Eligible 1st of Month after 60-days)
- Medical
- Dental
- Vision
- Life & Disability
- 401k
- EAP (Employee Assistance Program)
Compensation
Wage starting at $54,000 - $57,000 annually DOE
Full-Time Position
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.
Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.