Site Reliability Engineer (Data Centers)
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Skills
About the role
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.
Who You Are:
You are a hands-on technical professional who enjoys working directly with enterprise infrastructure and helping colleagues solve IT problems. At Galaxy’s Tier 4 AI data center in Afton, Texas, you will work closely with Site Reliability Engineering and Network Engineering to deploy and maintain high-density GPU compute and high-performance networking infrastructure. You are comfortable troubleshooting servers, physical connectivity, Windows and macOS endpoints, and day-to-day employee technology issues. You follow documented procedures, communicate clearly, and are eager to grow your networking, systems administration, and infrastructure engineering skills.
What You'll Do:
Site Reliability Engineer (SRE) works to execute infrastructure deployments, maintain server and network hardware, troubleshoot physical connectivity, and support data center reliability. It also serves as an on-site IT support resource for Windows and macOS devices, endpoint management, account administration, and general technical troubleshooting.
Key Responsibilities:
Network Cabling & Connectivity
- Install, label, route, and maintain copper and fiber optic cabling.
- Troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
- Perform basic copper and fiber connectivity testing using appropriate tools.
- Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes.
- Document cabling issues, port assignments, equipment connections, and rack elevations.
- Escalate complex network issues with clear troubleshooting findings.
Onsite IT & End-User Support
- Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
- Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
- Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
- Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
- Troubleshoot Microsoft 365 applications, including Outlook and Teams.
- Support onboarding and offboarding, including device preparation, access, and equipment recovery.
- Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
- Maintain device assignments, asset inventory, and endpoint lifecycle records.
- Track, document, and resolve IT support requests through the ticketing system.
Infrastructure Reliability & Operational Support
- Respond to infrastructure alerts, hardware failures, and onsite incidents under SRE and Network Engineering direction.
- Perform routine equipment inspections and basic infrastructure health checks.
- Assist incident investigations by gathering information and performing on-site diagnostics.
- Follow change management, maintenance windows, and documented SOPs/MOPs.
- Document completed work, troubleshooting, and infrastructure changes.
- Collaborate with engineering teams and vendors to resolve technical issues.
- Participate in scheduled maintenance, including occasional after-hours work.
What We’re Looking For:
- 1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
- Hands-on experience installing, cabling, maintaining, or