Site Support Specialist - North Little Rock

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive?  At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment. Join us as a Site Support Specialist!  

What we offer: 

• Competitive Pay 
• Paid Time Off – 15 Days Annually 
• Medical, Dental, & Vision Insurance 
• 401K with Company Matching 
• Company Discounts & Incentives 
• Professional Development and Leadership Growth Opportunities 
• State of the Art Facilities & Technology 
• Hours: 7:30-4:30 

   

What you will do: 

The Site Support Specialist provides customer service, clerical, and administrative support for therapy, ABA, and preschool operations. They serve as a liaison for communication between site and central administrative teams. 

• Provides front desk coverage each day.  
• Greets clients and families as they arrive and directs them to appropriate areas as needed.  
• Checks in clients, family, and visitors via software and communicates with appropriate leadership regarding parent/visitor.  
• Receives phone calls for therapy and preschool operations. Answers questions/provides support as indicated or transfers call to appropriate department.  
• Understands internal processes required for a student and client to receive services.  
• Assists with tours for families.  
• For preschool and therapy, provides Welcome and Enrollment Packet to family, assures payment is received per funding source, and processes all items appropriately.  
• Processes paperwork between site and central administrative team as outlined in process manuals.  
• Fulfills all requests for medical records.  
• Manages outgoing and incoming mail, scanning and distributing appropriately.  
• Updates scheduling software throughout the day and communicates cancellations to appropriate personnel.  
• Contacts parents/guardians regarding preschool absentees.  
• Manages waiting list through communication with the family.  
• Makes needed corrections and updates in software systems.   
• Prepares needed materials for onboarding of newly enrolled clients.  
• Makes badges for new team members and students.  
• Updates mailbox labels, posted classroom rosters, and classroom schedule as needed.  
• Orders supplies for site and stocks supplies as they arrive: workrooms, offices, and janitorial.  
• Ensures reminders are communicated about the monthly theme for team member of the month recognition and that all corresponding tasks for Team Member of the Month and Quarter are completed.   
• Provides lunch coverage as needed.  
• Provides assistance in kitchen for plating and delivery of food daily.  
• Ensures all special events are planned, communicated, and implemented in a timely manner as directed by leadership.  
• Transportation responsibilities:  
  • Medicaid transportation daily forms and the printing of new transportation logs and van reports  
  • Van reimbursement paperwork to assist families  
  • Scanning and saving all transportation documentation  
• Collects, scans, and saves all classroom rosters, diaper charts, and attendance sheets. Updates these items as needed.  
• Assists with drop-off and pick-up of clients daily as needed.  
• Completes building set up and daily grounds inspection, including playground environment, to ensure safety and welfare of all clients is maintained.  
• Displays and exhibits ability to work on a team and communicate effectively.  
• Ensures all closing duties are complete at the end of each day.  
• Communicates with team members and outside providers with clarity and in a professional and timely manner.  
• Promotes a friendly atmosphere for families, team members, and visitors.  
• Responds positively to feedback concerning job performance.  
• Responsible for After Care Duties to include:  
  • The after-care leadership duties and tasks begin daily at the conclusion of EIDT services approximately from 4:00 – 5:00 pm.  
  • Ensures all after-care computers are logged in and active prior to after-care.  
  • Ensures completion of the beginning and ending headcount in all after-care rooms.  
  • Oversees after-care team member staffing to ensure it is adequate and meets required ratios.   
  • Ensures all after-care staff follow all applicable policies and procedures.  
• Communicates any needs or concerns with leader.  
• Upholds and incorporates the core values, mission, and philosophy of Pediatrics Plus into all job responsibilities.  
• Participates in one-on-one meetings with leader.  
• May perform other related and non-related duties, as assigned.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  

Requirements: 

• High School Diploma or equivalent. 

  

What you have:  

• Ability to communicate effectively and professionally with a wide variety of people.  
• Must be able to work with clients birth to age 21 and families who are at risk.  
• Strong organizational skills with attention to detail and accuracy.  
• Computer skills which include a working knowledge of keyboarding, database, word processing, spreadsheet, and  Internet software. 
• Ability to handle multiple tasks in a very busy environment. 
• Ability to read and interpret documents such as safety rules, policies, and other company documents. 
• Ability to author routine reports and correspondence. 
• Ability to speak effectively before groups of families or team members of the company. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Reports for work dressed appropriately and complies with company policies regarding the dress code. 
• Ability to maintain regular and punctual attendance. 
• Ability to complete tasks in a timely manner.  

  

Physical Demands: 

While performing the duties of this job, the team member is frequently required to accurately communicate information and ideas so others will understand through sight and hearing. The team member is regularly required to move including walking, running, jumping, and sitting. The team member is regularly required to use hands and fingers to handle, lift, reach, and feel. The team member is frequently required to stand and stoop, twist, bend, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. If the team member is working at a Farm location, they must be comfortable around standard farm animals, including minimal allergies to touching, smelling, feeding, and engaging with animals. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.