Social Services Worker (9244)

Work Location: Moundsville Service Unit

Work Schedule: Part-time (up to 28 hours/weekly)

This position is responsible for:

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.

Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customer’s questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register.

Key Responsibilities:

Responsibilities as Social Service Worker

Client Management (60%)

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
• Records clients disposition and other pertinent information such as: income, expenses, family, and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the social services kitchen, Thrift Store or Distribution Center for assistance.
• Provides clients with food from pantry; receives and stocks items donated for the pantry; and maintains an itemized account of pantry disbursements and inventory.
• Locates and arranges temporary housing for eligible clients. Contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• May serve as Coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures accuracy and completeness.
• Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

Administration 40%)

• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.
• Types and files routine correspondence, documents, lists, reports, etc. on behalf of the supervisor and/or Commanding Officer.
• Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.

Physical Requirements and Working Conditions:

• Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time. Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to operate a cash register.
• Ability to perform routine mathematical computations and count change.
• Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

WHAT ARE WE LOOKING FOR IN YOU:

Education and Experience:

• High school diploma OR
• G.E.D. AND
• Two (2) years of experience working in a social or public service environment with experience assisting the public; OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications:

• Valid State Driver's License.

Equal Opportunity Employer: Veterans | Disabled