SOHO GUEST SERVICES SUPERVISOR (Tubing Hill)

Seasonal Guest Services Supervisor (Tubing Hill)

Soldier Hollow Nordic Center | Midway, UT
If you like working with the public and being the go-to person when things get busy, this role is for you. As the Guest Services Supervisor at our tubing hill, you'll guide a team of Guest Services Reps, keep check-ins moving, and make sure every guest's day on the longest tubing lanes in Utah starts smoothly. Interested in learning more? Keep reading.

Schedule, Pay & Perks

• Season: Mid-December through mid-March
• Schedule: The tubing hill is open 7 days a week. You'll need a flexible schedule with availability to work evenings, weekends, and holidays.
• Pay: $19–$22 per hour, DOE
• Perks: Unlimited winter tubing for you, plus 6 free tubing vouchers for friends and family (vouchers can’t be transferred or sold)
• Perks at our other venues: 6 vouchers for the Winter Bobsled Experience at Utah Olympic Park, plus free public skating and skate rentals at the Utah Olympic Oval
• Employee discounts on retail and concessions at all three venues
• Free admission to select Utah Olympic Legacy Foundation events

Why Soldier Hollow?

As part of the Utah Olympic Legacy Foundation, Soldier Hollow shares an Olympic venue with the public, and every smooth day at the tubing hill helps bring more people to our venues. You'll lead a team of Guest Services Reps, solve issues in real time, and work closely with the tubing, maintenance, and Nordic teams to keep the day on track. It's a chance to build real leadership experience while making a direct impact on every guest's visit.

Job Requirements

Must-haves

• At least 18 years old
• Leadership or supervisory experience
• Prior guest-facing customer service experience
• Comfortable learning POS and reservation systems
• Comfortable handling guest concerns in a calm, professional manner
• Comfortable working outdoors in winter conditions and staying active throughout the day

Nice-to-haves

• Experience training or coaching seasonal staff, or coordinating daily desk operations
• Cash handling experience, including nightly deposits and reports
• Inventory experience in retail or concessions

Day in the Life

Most shifts are spent running guest services for the tubing hill: welcoming guests, selling tickets, and making sure everyone has signed a waiver before heading to the lanes. As the on-shift lead, you'll guide the Guest Services Reps, delegate tasks, and step in to resolve guest issues with a calm, solution-focused approach. You'll coordinate with the tubing and maintenance teams when plans change, then close out the day with accurate deposits and reports so everything is set for the next shift.

About You at Soldier Hollow

You lead by example, stepping in when the line gets long and helping your Reps learn the flow (Collaboration). You care about the details, from accurate transactions and completed waivers to deposits done right the first time (Excellence). And on the busiest winter days, you keep your team supported and every guest welcomed (Community).

Ready to lead the guest experience at Soldier Hollow's tubing hill? Build your leadership experience at an Olympic venue while helping guests have a great day on Utah's longest tubing lanes. Apply today through this posting or by visiting our careers page:

https://utaholympiclegacy.org/careers/