Spa & Wellness Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

SPA & WELLNESS SUPERVISOR 

Four Seasons Resort Lana'i at Ko'ele is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.     

 

The Spa & Wellness Supervisor helps oversees the daily operations of the spa, wellness, and fitness departments, ensuring exceptional guest experiences and seamless service delivery. This hands-on leadership role supervises team members, coordinates wellness programming and reservations, supports training and development, and maintains the highest standards of facility presentation, operational excellence, and guest satisfaction while promoting holistic wellbeing and engagement in wellness offerings. Responsibilities include, but are not limited to:     

• Lead and supervise spa, wellness, and fitness team members, including receptionists, attendants, therapists, and wellness guides, ensuring exceptional service, operational excellence, and adherence to brand standards. 

• Recruit, onboard, train, coach, and develop team members; conduct performance evaluations, provide feedback, support corrective action processes, and maintain training materials and department standards. 

• Deliver exceptional guest experiences by serving as a key contact for guest inquiries, VIP interactions, special requests, and service recovery, ensuring complete guest satisfaction. 

• Oversee daily reservations, scheduling, and booking practices to maximize productivity, therapist utilization, and facility capacity. 

• Promote spa, wellness, and retail offerings through personalized recommendations, upselling initiatives, and team sales engagement programs. 

• Monitor spa, wellness, fitness, and guest areas to ensure cleanliness, organization, equipment functionality, and compliance with luxury hospitality standards. 

• Manage retail and operational inventories, conduct inventory counts, monitor stock levels, and coordinate product and supply ordering. 

• Train team members on spa services, wellness programming, retail products, and brand standards to enhance guest engagement and sales performance. 

• Ensure accurate entry and tracking of services, gratuities, retail sales, and operational data within Book4Time and other systems. 

• Support departmental reporting, KPI tracking, payroll, financial accountability, and resolution of operational discrepancies. 

• Maintain a visible leadership presence, fostering a positive team culture, strong morale, and seamless daily operations. 

• Partner with Engineering, Housekeeping, and other departments to ensure facilities, equipment, and guest spaces remain safe, functional, and well-maintained. 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States legal work authorization in United States 

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. 

• PR Certification preferred   

• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts  

• Minimum 2 years of experience in a luxury hospitality, wellness, spa, or fitness environment; previous leadership or supervisory experience preferred. 

• Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS. Proficiency in Microsoft Office (Word and Excel) and Canva 

 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $31.53 

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay 

• 100% Employer paid Medical, Dental, and Vision benefits 

• Complimentary stays and exclusive discounts at Four Seasons Worldwide  

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

• Subsidized on-island housing and other resources 

• Inclusive and diverse employee engagement & recognition events all year-round 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more! 

 

 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

 

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: 

Facebook: https://www.facebook.com/FourSeasonsResortsLanai 

Instagram: https://www.instagram.com/fslanai/ 

 

 

 

 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal