Spa Host

Juniper Preserve, located in Bend, OR is pleased to announce an excellent career opportunity for a part-time Spa Host! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

• Welcome guests upon arrival and provide an overview of spa facilities, amenities, and available services.
• Issue lockers, robes, and slippers, and escort guests to the relaxation room as appropriate.
• Answer phone calls, respond to inquiries, and assist guests with questions regarding spa treatments, services, amenities, and retail products.
• Handle guest questions and concerns professionally and courteously, communicating issues requiring additional attention to management.
• Maintain a thorough knowledge of the spa menu and confidently explain available treatments, services, and retail products.
• Promote spa treatments, services, retail products, programs, and applicable promotions or discounts.

• Manage spa appointments throughout the shift, including scheduling, reviewing reservations, and making confirmation calls 24 hours in advance while communicating the cancellation policy.
• Check guests in and out for spa appointments and process payments accurately.
• Maintain proficiency in the spa's scheduling and point-of-sale software.
• Complete end-of-day closing procedures, including generating required reports and preparing tickets for each technician.
• Handle cash and other financial transactions accurately and in accordance with established procedures.
• Complete opening and closing duties diligently and follow established spa protocols.

• Maintain a clean, safe, organized, and welcoming environment throughout the spa, including locker rooms, lounges, relaxation areas, and retail displays.
• Monitor and replenish locker room supplies, amenities, and other guest necessities.
• Maintain accurate supply lists and inventory records.
• Assist with preparing and resetting treatment rooms and restocking backbar supplies as needed.
• Coordinate linen needs by delivering used linens to Housekeeping and checking the availability of clean linens.
• Monitor the shipment area for incoming packages and assist with deliveries as needed.

• Communicate staff or guest incidents and other matters requiring attention to management promptly.
• Remain attentive to guest needs and maintain a consistent presence at the assigned workstation.
• Work independently and manage assigned responsibilities with minimal direct supervision.
• Assist with other areas of spa operations as requested by management.
• Attend and participate in required training sessions and staff meetings.
• Maintain a positive attitude and contribute to a professional, collaborative work environment.

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Strong verbal communication and interpersonal skills, with a genuine commitment to guest service.
• Ability to learn and confidently use scheduling systems, point-of-sale software, and other computer applications.
• Strong organizational skills and attention to detail, particularly when managing appointments and financial transactions.
• Ability to maintain professionalism, discretion, and confidentiality when handling guest information.
• Ability to work independently while collaborating effectively with other team members.
• Flexibility to assist with a variety of operational duties as needed.

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Additional Compensation – Eligible for Commissions

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.