Spa Service Expert
Key details
- Location
- Indonesia
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 1–2 yrs
- Function
- other
- Focus area
- other
- Posted
- 2d ago
Skills
About the role
HOTEL DESCRIPTION
A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.
POSITION SUMMARY
Our Spa Service Expert play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Service Expert take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
- Diploma or Bachelor's Degree in Hospitality Management, Spa Management, Wellness, Tourism, or a related field preferred.
- Minimum 1-2 years of experience in Spa Operations, Guest Services, Front Office, or a luxury hospitality environment.
- Previous experience in a luxury resort, wellness retreat, or internationally branded spa is highly preferred.
- Knowledge of spa treatments, wellness programs, and luxury guest service standards is advantageous.
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Candidates must possess at least a working proficiency in English.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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