Specialist, Digital Channel Management, Assoc. - Senior Assoc., CBG

Key Responsibilities

• Digitalization & Process Automation

• Digital Transformation: Drive the rollout of digital-first solutions, automation tools, and paperless workflows across retail branches to enhance customer experience and operational efficiency.
• Workflow Re-engineering: Evaluate existing branch workflow and identify opportunities to replace manual processes with smart digital channels and automated self-service tools.
• System Integration: Partner with IT and product teams to pilot, test, and implement new retail banking applications and digital platforms at the branch level.

• Project Management & Transformation

• Project Delivery: Lead and manage end-to-end strategic initiatives, transformation projects, and operational rollouts across the branch network within scope, time, and budget.
• Stakeholder Coordination: Act as the primary bridge between front-line branch staff, regional management, product owners, and technology teams to align project objectives and deliverables.
• Change Management: Design and execute comprehensive change management strategies, including training programs, user guides, and communication plans for branch staff during system or process upgrades.

• Reporting & Performance Tracking

• Metrics & Analytics: Establish key performance indicators (KPIs) to track the success and adoption of branch projects and operational improvements.
• Management Reporting: Prepare regular status reports, dashboards, and executive presentations highlighting project milestones, risks, and operational performance metrics.

Requirements & Qualifications

• Education: Bachelor’s degree or above in Business Administration, Finance, Operations Management, Project Management, or a related discipline.
• Experience:
  • Minimum of 3–5 years of working experience in retail / consumer banking, with hands-on experience in branch operations, or branch management.
  • Proven track record in project management, business analysis, or operational transformation (PMP, PRINCE2, or Agile certifications are a strong plus).
• Language Proficiency: Fluent in English and Chinese (Mandarin), both written and verbal, with the ability to conduct presentations and write professional reports in English.
• Skills & Competencies:
  • In-depth knowledge of consumer banking products, branch workflow systems, and regulatory compliance frameworks.
  • Strong project management capabilities with proficiency in project management tools (e.g., MS Project, Jira, Confluence).
  • Excellent stakeholder management, communication, and negotiation skills.
  • Strong analytical and problem-solving mindset with a keen attention to detail.

Location:

PRC - Shanghai

Job:

Digital

Schedule:

Regular

Employee Status:

Full time