Specialist II, People Services
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Key details
- Location
- Phoenix, AZ, United States
- Work style
- Onsite
- Level
- Mid level
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Position Summary
The Specialist II, People Services serves as a key member of the U.S. People Services team, providing operational support across onboarding, employee lifecycle processes, immigration administration, and employee service delivery. This role is responsible for coordinating new hire logistics, administering onboarding workflows, supporting immigration compliance activities, and ensuring timely resolution of employee and manager inquiries through the People Services ticketing system.
The ideal candidate is highly organized, customer-focused, detail-oriented, and able to manage multiple priorities while working across systems, stakeholders, and processes. Success in this role requires strong execution, the ability to follow established procedures, and a commitment to delivering an exceptional employee experience.
Essential Duties & Responsibilities
Onboarding & New Hire Experience
- Coordinate end-to-end onboarding activities for new hires and international transfers, ensuring a seamless and engaging employee experience.
- Administer onboarding workflows within Enboarder and related HR systems.
- Monitor onboarding tasks, workflows, and completion status; proactively follow up with employees, managers, and stakeholders as needed.
- Coordinate pre-boarding and first-day logistics, including system access requests, orientation scheduling, equipment coordination, and communication activities.
- Maintain onboarding content, templates, and process documentation to ensure accuracy and consistency.
- Engage with new hires via internal social media platform
- Identify opportunities to improve onboarding processes, communications, and employee experience.
Immigration & Compliance Support
- Provide administrative and operational support for US immigration programs in partnership with the Immigration Program Manager and external immigration counsel.
- Coordinate PERM recruitment posting activities, including posting, tracking, documentation retention, and audit preparation.
- Maintain immigration records, trackers, and case documentation in accordance with company policies and regulatory requirements.
- Assist with employee communications, document collection, and status updates throughout the immigration process.
- Escalate complex immigration matters to appropriate subject matter experts while ensuring timely follow-up and stakeholder communication.
People Services Operations
- Provide excellent customer service to employees and managers, ensuring timely and accurate resolution of inquiries.
- Resolve routine HR transactions and requests related to employee lifecycle processes, including onboarding, employee data changes, organizational updates, and employment documentation.
- Maintain accurate employee records across HR systems and ensure data integrity.