Specialist, Products and Solutions, Network & Switching

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Products and Solutions, Network & Switching

Overview

Mastercard’s Network and Clearinghouse organization is a Mexico based team responsible for execute the strategy, monitor the performance of Mastercard switching services in the country.

As a Clearinghouse Performance Senior Specialist you will support the generation and interpretation of the data that will empower Banks, Processors and Fintechs using our switch in Mexico.

You will be a provider of meaninful data insights to both Mastercard internal teams and Mastercard Issuing and Acquiring customers.

You will collaborate with across multiple functional teams such as: account managers, operational specialists, customer support representatives; to get the most out of our switch data.

Do you want to learn about the nuts and bolts that allow payments to be processed in Mexico and around the world?

Are you a curious person who likes to data crunch its way to understand “how everything is going”?

When it comes to performance, do you prefer cold hard numbers over nice sounding words?

Role

The Clearinghouse Senior Analyst will be responsible of supporting and executing:

The creation and monitoring of key performance indicators dashboards for our customers operations: number of transactions, approval Rates, fraud Rates.

The creation and monitoring of key performance Indicator dashboard for our Mexico Clearinghouse operation: number of transactions, issuer processing share, acquirer processing share.

The presentation and communication materials required to present relevant data to internal stakeholders and our issuing and acquiring customers

All About You

Working experience in the payments processing industry, preferably in a Customer Experience or Customer Care role

Fluent in English and Spanish

Strong Data Analytics Skills

Great Communication Skills

Analytical and Proactive

Always willing to learn and collaborate with cross functional teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.