Sr Business Strategy Mgr

Job Description

The Solution Sales Operations Manager is an operations role built for analytical, detail-oriented professionals who thrive on keeping a fast-moving global sales organization running smoothly. You will partner directly with leaders and teams across our global Technical Solutions organization, including Solution Consultants and Solution Architects, to deliver the operational backbone that lets them focus on customers. People who excel in this role bring a strong operations or finance foundation, a sharp eye for data, and the curiosity to turn numbers into insight. You will manage core operating rhythms such as planning, onboarding, and commissions, while building the reporting and analytics that help leaders track performance and make better decisions. 

What you get to do in this role:   

• Support annual planning for global Technical Solutions teams, including territory and capacity planning, quota and target inputs, and headcount and coverage modeling. 

• Manage onboarding and offboarding processes for Solution Consultants and Solution Architects, ensuring a smooth transition for people, systems access, territories, and assignments. 

• Serve as the primary point of contact for commissions and compensation questions, partnering with Sales Compensation, Finance, and HR to resolve issues quickly and accurately. 

• Track and report on team performance against key metrics, delivering regular insights to Technical Solutions leadership on productivity, pipeline contribution, and attainment. 

• Build, maintain, and enhance dashboards and reports (Power BI or similar) that provide clear, trusted, self-service visibility into team and business performance. 

• Deliver ad hoc strategy and analytics support, translating open-ended business questions into structured analysis and clear recommendations for senior leaders. 

• Partner cross-functionally with Sales Operations, Finance, HR, and Enablement to align processes, improve data quality, and drive operational consistency across regions. 

• Identify opportunities to streamline and automate recurring processes, improving efficiency and scalability for a growing global organization

Qualifications

To be successful in this role you have:

• Bachelor’s degree or above. 

• 3+ years of experience in a Finance or Operations role, preferably supporting a sales, go-to-market, or technical organization. 

• Experience with Power BI, Tableau, or similar analytics and visualization tools, or strong analytical skills (such as advanced Excel or SQL) and a desire to build on them. Power BI experience is preferred. 

• Strong analytical and problem-solving skills, with the ability to turn complex data into clear insights and recommendations. 

• Familiarity with sales operations processes such as annual planning, territory and quota management, commissions, and performance reporting is a plus. 

• Excellent attention to detail and ownership, with the ability to manage multiple priorities and deadlines in a fast-paced environment. 

• Excellent communication and relationship-building skills, with the ability to work across global time zones and with stakeholders from technical, sales, and finance backgrounds. 

• A self-starter mindset, comfortable operating in a matrixed environment and taking initiative to improve how things get done. 

• Experience with the ServiceNow platform, Dynamics, Anaplan, or similar CRM and planning tools is a plus. 

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.