Sr Cust Exp Specialist

San Luis Potosí, Mexico6h ago

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Skills

customer supportdata analysisexcelmicrosoft officemicrosoft wordorder managementoutlookpowerpointproduct managementsapsupply chain

About the role

As a Sr Cust Exp Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You will report directly to our Cust Exp Supervisor, and you’ll work out of our San Luis Potosi location on a On-site work schedule.

In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working cross-functionally to understand customer needs, and driving continuous improvement through data analysis and feedback programs.

Develop and execute customer experience strategies to drive customer satisfaction and loyalty
Work with cross-functional teams to understand customer needs and create personalized experiences
Analyze customer data and market trends to identify opportunities for improvement
Implement and monitor customer feedback programs to gather insights and drive continuous improvement
Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
Work closely with sales and product management teams to align customer experience strategies with business objectives

YOU MUST HAVE

2+ years of experience
Customer Support and/or equivalent in supply chain / order management / OtC related experience
Knowledge/experience with SAP or Sales Force would be a great plus
MS office skills (Excel, Word, Outlook, PowerPoint)

WE VALUE

Bachelor’s Degree
High level of customer orientation, dedicated “can do” attitude
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Ability to establish relationships and networks in a virtual team environment

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.