Sr. Manager of IT & Operations

Accountabilities

• Own and continuously improve internal IT operations, including endpoint management, identity and access management, SaaS administration, and corporate infrastructure.

• Maintain reliable systems and provide effective technical support to keep employees productive.

• Develop and execute a near-term IT roadmap aligned with organizational growth, identifying gaps, prioritizing improvements, and delivering solutions consistently.

• Manage the IT and corporate technology budget, oversee vendor relationships and renewals, negotiate contracts, and identify opportunities to reduce costs and eliminate redundant tools.

• Lead internal IT support for SOC 2 audits by preparing evidence, maintaining controls, and implementing security policies and compliance standards.

• Shift compliance practices toward proactive risk reduction through stronger controls, documentation, and ongoing security improvements.

• Administer and secure Google Workspace and corporate identity infrastructure, including SSO, SAML configurations, conditional access policies, and endpoint security.

• Manage endpoint security across Mac, Windows, and mobile devices using tools such as Microsoft Defender and Iru Avert.

• Build and maintain automation for employee onboarding, offboarding, and hardware provisioning using low-code platforms, Google Apps Script, Bash, or PowerShell.

• Establish and enforce governance policies for AI tools, including access management, data privacy boundaries, and mitigation of shadow AI risks in collaboration with Engineering and Legal.

• Maintain accurate, audit-ready documentation covering the corporate technology environment.

• Deliver internal training on security best practices, security hygiene, and data privacy.

• Use AI tools to improve documentation, resolve routine support requests, develop automations, and identify recurring support trends and opportunities for improvement.

• Partner with department leaders and executives to resolve operational bottlenecks and support the needs of a distributed workforce.

Requirements:

• At least 7 years of experience in IT, systems administration, or technical operations.

• At least 1–2 years of experience in an IT leadership or management role, ideally within a SaaS company or startup environment.

• Hands-on experience administering identity and access management (IAM), mobile device management (MDM), SAML/SSO integrations, and Google Workspace.

• Practical scripting and automation experience, with the ability to work comfortably in command-line environments and administrative consoles.

• Familiarity with endpoint security tools and cross-platform device management across Mac, Windows, and mobile devices.

• Experience implementing or supporting security controls and compliance requirements, particularly SOC 2.

• Strong operational mindset, with the ability to resolve support issues while building systems and processes that prevent recurring problems.

• Ability to manage competing priorities and measure operational effectiveness through system uptime, resolution times, and employee experience.

• Strong documentation, communication, and stakeholder collaboration skills.

• High degree of ownership, accountability, and attention to detail.

• Commitment to balancing security and compliance requirements with usability and employee productivity.

• Interest in using AI and modern technologies to improve efficiency, automate workflows, and strengthen IT operations.

• Ability to work remotely with at least four hours of overlap each day with the team's core working hours.

• Willingness to attend in-person interviews in Austin, Texas, if required.

Benefits:

• Competitive compensation and equity or ownership interest.

• Fully remote employment, with the flexibility to work from anywhere in the United States.

• Unlimited paid time off, with employees required to take at least two weeks off annually.

• Paid parental leave for all new parents.

• Medical, dental, and vision insurance through Aetna, with 100% of individual premiums covered on base plans and 50% of dependent premiums.

• MacBook provided for work.

• $600 allowance to set up or improve your home workspace.

• Annual company-wide trip focused on connection, creativity, and team engagement.

• Mental health support, including free memberships to mindfulness and talk therapy services.

• Access to training programs, structured career paths, and professional development opportunities.

• A collaborative, remote-first working environment with regular manager check-ins and a focus on career growth.