Sr. Operational System Controls Associate

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Operational System Controls Associate independently performs monitoring, validation, and analysis of operational system controls to support compliance with regulatory requirements, internal policies, and business objectives. This role investigates control exceptions and process issues, conducts root-cause analysis, documents findings, and recommends corrective actions for moderately complex matters. The position partners with business and support function to implement and validate control and process improvements and supports audit, issue-management, and remediation activities.

HOW YOU WILL MAKE AN IMPACT

• Controls Development & Enhancement

  • Execute and monitor operational system controls in accordance with established requirements and procedures.

  • Perform control reviews and validations for recurring and moderately complex processes.

  • Analyze operational data to identify exceptions, trends, and potential control gaps.

  • Evaluate control results and document findings, supporting evidence, and recommended actions.

  • Assist with developing and implementing enhancements to existing operational controls.

  • Escalate significant control deficiencies and emerging risks to management.

• Root-Cause Analysis & Issue Management

  • Investigate control failures, process exceptions, and moderately complex operational issues.

  • Conduct root-cause analysis to identify contributing factors, impacts, and control implications.

  • Document findings and recommend corrective or preventive actions.

  • Coordinate and track assigned issues and remediation activities through resolution.

  • Partner with stakeholders to validate corrective actions and confirm identified risks have been addressed.

  • Escalate unresolved, material, or complex issues to management.

• Process Improvement & Controls Enhancement

  • Identify opportunities to improve operational processes and strengthen control effectiveness.

  • Recommend enhancements to existing controls based on monitoring results, issue trends, and root-cause findings.

  • Support implementation of approved system, process, control, and policy changes.

  • Support impact assessments and perform post-implementation validations for assigned changes.

  • Document updated procedures, control requirements, and validation results.

• Data Validation

  • Review and validate moderately complex data requests from Compliance, Legal, Risk, and Operations stakeholders.

  • Analyze data for completeness, accuracy, consistency, and alignment with defined business requirements.

  • Research discrepancies, document conclusions, and coordinate resolution with appropriate stakeholders.

  • Maintain validation documentation and supporting evidence.

  • Communicate results, identified limitations, and unresolved concerns to stakeholders and management.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Operational System Controls Associate independently performs monitoring, validation, and analysis of operational system controls to support compliance with regulatory requirements, internal policies, and business objectives. This role investigates control exceptions and process issues, conducts root-cause analysis, documents findings, and recommends corrective actions for moderately complex matters. The position partners with business and support function to implement and validate control and process improvements and supports audit, issue-management, and remediation activities.

HOW YOU WILL MAKE AN IMPACT

• Controls Development & Enhancement

  • Execute and monitor operational system controls in accordance with established requirements and procedures.

  • Perform control reviews and validations for recurring and moderately complex processes.

  • Analyze operational data to identify exceptions, trends, and potential control gaps.

  • Evaluate control results and document findings, supporting evidence, and recommended actions.

  • Assist with developing and implementing enhancements to existing operational controls.

  • Escalate significant control deficiencies and emerging risks to management.

• Root-Cause Analysis & Issue Management

  • Investigate control failures, process exceptions, and moderately complex operational issues.

  • Conduct root-cause analysis to identify contributing factors, impacts, and control implications.

  • Document findings and recommend corrective or preventive actions.

  • Coordinate and track assigned issues and remediation activities through resolution.

  • Partner with stakeholders to validate corrective actions and confirm identified risks have been addressed.

  • Escalate unresolved, material, or complex issues to management.

• Process Improvement & Controls Enhancement

  • Identify opportunities to improve operational processes and strengthen control effectiveness.

  • Recommend enhancements to existing controls based on monitoring results, issue trends, and root-cause findings.

  • Support implementation of approved system, process, control, and policy changes.

  • Support impact assessments and perform post-implementation validations for assigned changes.

  • Document updated procedures, control requirements, and validation results.

• Data Validation

  • Review and validate moderately complex data requests from Compliance, Legal, Risk, and Operations stakeholders.

  • Analyze data for completeness, accuracy, consistency, and alignment with defined business requirements.

  • Research discrepancies, document conclusions, and coordinate resolution with appropriate stakeholders.

  • Maintain validation documentation and supporting evidence.

  • Communicate results, identified limitations, and unresolved concerns to stakeholders and management.

WHAT YOU WILL BRING TO THE ROLE

• 4–6 years of related experience in operational controls, risk management, compliance, audit, quality assurance, account servicing, or related operational functions.

• Experience conducting root-cause analysis, issue resolution, control validation, or process improvement activities.

• Experience working with operational systems and business applications.

• Experience supporting audits, regulatory reviews, remediation efforts, or issue management processes.

• Automotive finance or financial services experience preferred.

• Bachelor's degree or equivalent relevant experience required.

• Analytical and problem-solving skills to evaluate operational controls, processes, systems, and data.

• Working knowledge of operational controls, risk mitigation, issue management, and applicable regulatory requirements.

• Knowledge of root-cause analysis, process improvement, control validation, and remediation practices.

• Ability to analyze data, identify trends and exceptions, and recommend corrective actions.

• Ability to document findings and maintain accurate, audit-ready records.

• Ability to communicate findings, recommendations, and status updates clearly to stakeholders and management.

• Ability to collaborate effectively across business, Compliance, Legal, Risk, Audit, and Technology functions.

• Proficiency in Microsoft Office and relevant operational and reporting systems.

• Ability to manage multiple priorities, exercise sound judgment, and meet deadlines.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.