Sr. Project Manager - Implementations

What We Need
Corpay is currently looking to hire a Senior Project Management Implementations within our Corpay Payables division. This position falls under our Commercial Card Implementations line of business and is located in Brentwood, Tennessee. You will work directly with enterprise customers and regularly collaborate with internal teams and stakeholders to resolve implementation challenges, manage project requirements, and deliver successful customer outcomes.
You will report directly to the Senior Director and regularly collaborate with Commercial Card, Implementation, Product, Sales, and other cross-functional teams supporting customer implementations.
How We Work
As a Senior Project Management - Implementations, Corpay will set you up for success by providing:

Assigned workspace in our Brentwood, Tennessee office.
Company-issued equipment
Formal, hands-on training


Role Responsibilities
The responsibilities of the role will include:

Leading complex customer implementations across Virtual Card, Multi-Card, and Expense products from initiation through successful launch
Managing enterprise customer implementations while providing a consultative and high-touch customer experience
Serving as a primary implementation point of contact for customers and key internal stakeholders
Developing and maintaining project plans, timelines, milestones, dependencies, deliverables, and action items
Leading customer meetings, implementation discussions, project status updates, and other implementation-related communications
Building trusted relationships with enterprise customers and providing consultative support throughout the implementation lifecycle
Adapting project plans and implementation approaches as customer requirements, priorities, and circumstances change
Operating effectively in complex or ambiguous situations where solutions may not be explicitly documented or covered by an established process
Identifying project risks, issues, dependencies, and unanswered questions and proactively driving them toward resolution
Determining when additional research, internal expertise, or escalation is required and engaging the appropriate resources
Documenting clear meeting notes, decisions, owners, next steps, and action items
Following through on commitments and ensuring outstanding action items are driven to completion
Managing multiple projects, customers, stakeholders, priorities, and deadlines simultaneously
Navigating complex or challenging customer conversations while maintaining strong relationships and forward project momentum
Partnering cross-functionally with internal teams to resolve implementation challenges and support successful customer outcomes
Learning Commercial Card products, processes, and implementation requirements and developing into a trusted Subject Matter Expert
Identifying opportunities to improve implementation processes and enhance the overall customer experience


Qualifications & Skills

Bachelor's degree required
4+ years of experience in project management, implementation management, client implementation, or related experience preferred
Demonstrated experience managing customer or client implementations from initiation through completion
Demonstrated experience working directly with external customers in a client-facing environment
Experience managing complex or enterprise-level customer relationships and stakeholders
Strong project planning, organization, prioritization, and time-management skills
Demonstrated ability to manage multiple projects and competing priorities simultaneously
Strong customer-facing communication, presentation, and meeting facilitation skills
Demonstrated ability to operate effectively in ambiguous, changing, or complex environments
Strong critical-thinking and problem-solving skills with the ability to determine appropriate next steps without relying solely on prescribed processes
Strong follow-up, documentation, and action-item management skills
Demonstrated ability to take ownership of issues and drive them through resolution
Ability to build relationships and influence stakeholders across multiple levels and functions
Demonstrated learning agility, curiosity, and willingness to ask questions and seek additional information when needed
Ability to work independently, exercise sound judgment, and recognize when escalation or additional expertise is required
Ability to adapt established processes based on customer or project requirements
Strong attention to detail while maintaining focus on overall project objectives and customer outcomes
Commercial Card, payments, FinTech, or financial services experience is preferred but not required
Experience within SaaS, technology, healthcare, enterprise software, professional services, customer onboarding, or another complex implementation environment will also be considered


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