Sr. Project Manager, Store Ops

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Sr. Project Manager, Workforce Management is responsible for driving operational efficiency and enabling sales growth through Workforce Management fundamentals, tools and processes. By evaluating and recommending improvements based on observations and feedback from Field Leadership and cross-functional partners, this role ensures that solutions align with organizational strategies. The Sr. Project Manager takes concepts from ideation to solution delivery, emphasizing the importance of speed, customer focus and team orientation. The role serves as a key liaison between the store’s organization, Store Operations, Finance, Human Resources, Legal, IT and other Home Office functions.

Responsibilities:

Responsible for execution of primary work streams – owns development of work plan, timeline and communication and gaining leadership alignment
• Evaluate emerging trends in retail workforce management and trendsetting practices to develop and execute a comprehensive strategy that supports the organization's growth and operational goals
• Use business acumen and store focused approach to recommend product improvements (UKG and Reporting Platform) to support schedule effectiveness, sales, customer satisfaction, user experience, and product stability
• Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, and current capabilities and constraints with our existing field operating model
• Collaborate with cross functional teams across the enterprise evaluate processes, recommend improvements and present innovative ideas that align with feedback, observations and company strategies; including workforce management, labor planning, staffing, selling, and compliance
• Strong understanding of User Acceptance Testing (UAT), project timeline management, and user experience (UX) design
• Represent Store Operations in cross functional workstreams to test, monitor, and assess the performance and stability of systems, working with appropriate teams to troubleshoot issues, influence SLAs, communicate with field teams and implement improvements to mitigate future occurrences, especially during peak timeframes
• Support Workforce Management field requests and issue resolution
• Support HR Compliance, providing input, feedback and communication
• Evaluate, develop and deliver training for Store and Field Leaders on Workforce Management tools, labor optimization and effective schedules

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Sr. Project Manager, Workforce Management is responsible for driving operational efficiency and enabling sales growth through Workforce Management fundamentals, tools and processes. By evaluating and recommending improvements based on observations and feedback from Field Leadership and cross-functional partners, this role ensures that solutions align with organizational strategies. The Sr. Project Manager takes concepts from ideation to solution delivery, emphasizing the importance of speed, customer focus and team orientation. The role serves as a key liaison between the store’s organization, Store Operations, Finance, Human Resources, Legal, IT and other Home Office functions.

Responsibilities:

Responsible for execution of primary work streams – owns development of work plan, timeline and communication and gaining leadership alignment
• Evaluate emerging trends in retail workforce management and trendsetting practices to develop and execute a comprehensive strategy that supports the organization's growth and operational goals
• Use business acumen and store focused approach to recommend product improvements (UKG and Reporting Platform) to support schedule effectiveness, sales, customer satisfaction, user experience, and product stability
• Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, and current capabilities and constraints with our existing field operating model
• Collaborate with cross functional teams across the enterprise evaluate processes, recommend improvements and present innovative ideas that align with feedback, observations and company strategies; including workforce management, labor planning, staffing, selling, and compliance
• Strong understanding of User Acceptance Testing (UAT), project timeline management, and user experience (UX) design
• Represent Store Operations in cross functional workstreams to test, monitor, and assess the performance and stability of systems, working with appropriate teams to troubleshoot issues, influence SLAs, communicate with field teams and implement improvements to mitigate future occurrences, especially during peak timeframes
• Support Workforce Management field requests and issue resolution
• Support HR Compliance, providing input, feedback and communication
• Evaluate, develop and deliver training for Store and Field Leaders on Workforce Management tools, labor optimization and effective schedules

Qualifications:

• 3+ years of Project Management experience preferred.
• 5+ years retail / in-store experience preferred.
• Knowledge of Workforce Management web-based labor scheduling and time and attendance solutions (UKG or similar applications)
• Knowledge of store business and system processes, sales forecasting and workload forecasting methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Strong leadership and people management skills, with experience leading and developing a team of cross-functional professionals.
• Ability to demonstrate strong interpersonal/influence skills in dealing with all levels.
• Excellent analytic, problem solving and coaching skills, with the ability to take a thoughtful, data-driven approach to addressing challenges. Can see the big picture and spot patterns across seemingly disparate ideas/actions.

Core Competencies:

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits:

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all vacancy/vacancies are filled.

Qualifications:

• 3+ years of Project Management experience preferred.
• 5+ years retail / in-store experience preferred.
• Knowledge of Workforce Management web-based labor scheduling and time and attendance solutions (UKG or similar applications)
• Knowledge of store business and system processes, sales forecasting and workload forecasting methodologies.
• Excellent project management skills with the ability to manage multiple initiatives simultaneously.
• Strong leadership and people management skills, with experience leading and developing a team of cross-functional professionals.
• Ability to demonstrate strong interpersonal/influence skills in dealing with all levels.
• Excellent analytic, problem solving and coaching skills, with the ability to take a thoughtful, data-driven approach to addressing challenges. Can see the big picture and spot patterns across seemingly disparate ideas/actions.

Core Competencies:

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits:

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all vacancy/vacancies are filled.