Sr. Telecommunications Engineer

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Job Purpose

The Sr. Telecommunications Engineer is responsible for the design, configuration, testing and deployment of telephony infrastructure solutions. The Sr. Engineer will conduct cost and traffic analysis to determine the best use of resources. The Sr. Engineer will have to work actively during the design phase with different internal teams and business groups, analyzes the needs of the organization and translates requirements into detailed technical specifications. Collaborates with internal business units and external vendors to ensure all installations meet specifications, ensuring the resolution of problems as they arise. Additionally, the Sr. Engineer works to resolve incidents and handles change management.

Essential Responsibilities

Designs, configures, tests and maintains telephony infrastructure solutions.Implements and maintains telecommunication systems and software, such as Avaya Aura platform; SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice CxonePartners with Network Services to analyze and resolve IP architecture.Researches, evaluates, recommends, implements and ensures new technology initiatives are stable and readily maintained.Owns and executes software patches and version upgrade for Telecom infrastructure.Manages projects within deadlines and provides weekly project status reports to management.Provides support to a “World-Class” Call Center consisting of many sub call centers with over 2800 call center associates.Diagnoses, troubleshoots, and resolves complex telecommunication network issues.Participates in a 24x7 on-call rotation.Serves as an escalation point for complex voice outages or issues.

Other Duties

Active involvement in driving design discussions with OEMsShould be well verse with creating and updating MS Visio diagrams.Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing and call recording, as needed.Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

Strong knowledge of IP telephony and services.Strong knowledge on Cloud networking concepts (Azure, AWS etc).Strong knowledge of various telecommunications hardware and applications or services.Strong knowledge of Microsoft Office tools.Ability to effectively and efficiently identify, research and resolve a problem.Strong analytical and problem-solving skills.Excellent verbal, written and interpersonal communications skills.Ability to work effectively under pressure.Strong customer service skills.Strong knowledge of MPLS, Net bond (Express Route), private and leased lines, ISDN, analog, T1, PRI, SIP type network solutions.

Qualifications

• Bachelor's Degree or equivalent education and/or work experience required.
• 10+ years in a medium to large corporation or government agency, with multi-site responsibilities required.
• Avaya certified implementation specialist required.
• Avaya certified support specialist required.
• Avaya certified Design Associate preferred.
• Audiocodes certified preferred.
• Nice cxone certified preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.