Store Manager (9418)

Lead the Team. Drive Sales. Own the Results!

We're looking for a strong, results-driven Store Manager to lead daily operations, develop a high-performing team, and deliver exceptional customer service. You'll oversee sales and profitability, manage inventory and operating expenses, control shrinkage, and ensure company assets are protected. Through hands-on leadership, employee training, and sound business decisions, you'll play a key role in the success of your store. If you're a motivated leader who knows how to build a team and drive results, we want to hear from you!

The primary job functions include, but are not limited to:

• Analyzes and measures business trends; develop and implement plans to maximize sales and meet, or exceed, goals and objectives
• Controls shrinkage (MIA’s), expenses, and payroll
• Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all areas; ensure selling floor is adequately stocked
• Reviews store trends and recommend and initiate changes for maximizing goals and objectives
• Ensures compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Continually evaluates and reacts to performance issues; completes and administers 90-Dat and Annual employee reviews
• Trains and develops store employees in all aspects of the business; direct and monitor training and development for all store personnel
• Handles and resolves issues between employees and customers and/or among employees
• Monitors and assists in Accounts Receivable collections
• Maintains all merchandising standards, display presentation, signing standards and monitor inventory levels
• Plans and assigns daily goals, tasks and assignments, assuring proper completion through follow-up
• Monitors sales performance and adjust strategies as needed
• Maintains adherence to all Company policies and procedures
• Manages all office tasks including management of funds and media, receiving, inventory, payroll, and writing the employee schedule
• Communicates with all staff
• Routinely contacts and visits customers to foster improved communications and build upon relationships
• Ensures that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service
• Implements and maintains guest service standards
• Train and develop store staff in all aspects of the business
• Ensure all store employees are performing according to job function
• Willingness and ability to work additional hours as needed (including weekends and holidays) and travel to various company locations
• Perform any duties which may be assigned by a Supervisor

Skill Requirements

The skill requirements include, but are not limited to:

• Demonstrate honesty and trustworthiness
• Possesses cultural awareness and sensitivity
• Demonstrate a sound work ethic
• Excellent customer service and interpersonal skills
• Demonstrate attention to detail
• Uses reason, even when dealing with emotional topics
• Displays a willingness to learn new skills to improve job performance
• Promote a harassment-free environment
• Openly supports the organization’s goals, values, and policies
• Possess strong analytical and problem-solving skills
• Effective verbal and listening communication skills
• Effective time management skills
• Ability to teach, coach, inspire, mentor and empower others
• Ability to deal with frequent changes, delays, or unexpected events
• Willingness to accept responsibility; follows or exceeds organizational standards
• Knowledge of automotive parts, equipment and systems
• Ability to process information and merchandise through computer system and POS register system
• Ability to communicate with associates and guests
• Ability to read, count and write accurately to complete all documentation
• Ability to freely access all areas of the store including selling floor, stock area, and register area
• Ability to operate and use all equipment necessary to run the store (with exception of working in the machine shop)
• Ability to climb ladders
• Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
• Ability to work varied hours/days to oversee store operations
• Must maintain regular and prompt attendance
• Attitude that supports the Company’s goals and values

Experience Requirements

Five (5) or more years’ experience in automotive retail management; or equivalent combination of education and experience

Education Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience