Store Manager

Description

You’re a highly motivated creative person with a proven track record for exceeding expectations. You love developing successful teams. Your job is not just a job to you, it’s your passion and you want to share your passion with your team, so they have it to. Goodwill Industries of New Mexico looking for someone just like you for Retail Store Manager to help support our mission, which is providing skills training, job placement, and social services to New Mexicans. Come join our fantastic management team, where you are an important asset in the operation of our Goodwill stores. Goodwill is a place where you can show off your skills by overseeing and managing the daily store operations, ensure maximum sales, profitability and effective and efficient service to our customers. We are committed to giving our employees what they need to be successful, that is why Goodwill Industries of New Mexico offers competitive pay, bonus plan, paid time off, health insurance, a retirement program, work-life balance, alongside other benefits. Apply today!

This position is an exempt position and salary is negotiable.

Essential Duties and Responsibilities:

• Direct and manage daily store operations to achieve established sales, margin, and expense targets.
• Ensure proper pricing, processing, merchandising, and presentation of donated goods to maximize value.
• Analyze sales and operational results and implement strategies to improve store performance.
• Monitor inventory flow and coordinate timely deliveries and transfers.
• Manage scheduling and time keeping logs for assigned employees.
• Recruit, hire, train, schedule, supervise, and mentor store employees and persons served.
• Provide ongoing coaching, performance feedback, corrective action, and recognition as appropriate.
• Conduct staff meetings to ensure clear communication of goals, expectations, and operational updates.
• Ensure all employees follow organizational policies, safety procedures, and loss prevention standards.
• Maintain a clean, safe, and welcoming store environment at all times.
• Address and resolve customer complaints, concerns, and inquiries in a professional and timely manner.
• Promote a positive public image of the organization through customer service, store appearance, and staff professionalism.
• Foster a positive, professional, and inclusive store culture.
• Represent Goodwill positively within the community.
• Safeguard store assets and oversee opening and closing procedures in accordance with policies.
• Ensure proper maintenance of facilities, equipment, utilities, and machinery.
• Maintain current knowledge of retail trends and apply best practices to store operations.
• Collaborate with district manager and/or Senior Leadership to support store and organizational objectives.
• Perform retail associate duties as needed to support store operations.
• Perform other incidental and related duties as required and assigned.

Supervisory Responsibilities:

Directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; with addressing complaints and resolving problems.

Requirements

• Strong communication skills to effectively communicate with various levels both verbally and in writing.
• Ability to lead, coach, and motivate a diverse retail workforce while fostering accountability and teamwork.
• Skill in performance management, conflict resolution, and employee development.
• Strong verbal and written communication skills for interacting effectively with employees, customers, and leadership.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Comprehensive knowledge of retail store operations, merchandising, inventory management, and customer service standards.
• Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment.
• Ability to interpret sales data, budgets, labor metrics, and operational reports to drive performance.
• Strong attention to detail when handling cash, payroll, and administrative processes.
• Demonstrated commitment to delivering high quality customer service and resolving issues effectively.
• Ability to represent the organization positively within the community.
• Proficiency in using point-of-sale systems and standard computer applications.
• Strong organizational and time management skills to meet deadlines and operational demands.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job successfully.

• Ability to pass a criminal background check and drug test.
• A New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable transportation and a clean driving record.
• Associate degree.
• Five years’ supervisory work experience in a retail setting or equivalent combination of education and experience.
• Bilingual a plus.