Strategic Customer Success Manager - Italian Speaking

Accountabilities:

Manage a portfolio of strategic enterprise accounts across Europe, focusing on Italian-speaking customers and driving long-term customer success.
Build trusted advisor relationships with clients, understanding their business objectives and helping them maximize the value of the platform and its services.
Lead customer onboarding and implementation processes, ensuring a smooth transition from the sales stage to successful product adoption.
Partner closely with Sales teams to deliver a consistent customer experience, identify expansion opportunities, and support account growth.
Develop strong relationships with stakeholders at all levels, from everyday users and technical teams to senior executives and C-suite decision-makers.
Drive product adoption and engagement by educating customers on innovative AI-powered video creation capabilities and identifying relevant use cases.
Manage account performance against defined KPIs, monitoring customer health, retention, engagement, and growth opportunities.
Conduct regular customer business reviews and strategic check-ins, ensuring clear objectives, measurable outcomes, and senior stakeholder participation.
Proactively identify customer risks, develop mitigation strategies, and forecast potential retention challenges or opportunities.
Demonstrate the value and return on investment of the platform through business insights, performance tracking, and tailored recommendations.
Identify opportunities for account expansion, upselling, and cross-selling while maintaining strong customer relationships.
Support customers with practical product demonstrations and basic video editing using the platform.
Coordinate with internal teams to resolve customer challenges, improve the overall experience, and ensure successful delivery of customer objectives.
Requirements:
Proven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or a similar role, ideally within a B2B SaaS environment.
Experience managing a portfolio of enterprise customers or a book of business, with responsibility for performance KPIs and account outcomes.
Demonstrated ability to manage customer retention risks, forecast account performance, and identify opportunities for business growth.
Strong relationship-building skills, with the ability to establish trusted advisor partnerships and demonstrate measurable value to customers.
Experience successfully onboarding new clients, driving early adoption, and developing long-term relationships throughout the customer lifecycle.
Ability to plan and lead regular customer meetings and business reviews, communicate account health, and present growth opportunities to senior stakeholders.
Strong commercial awareness and understanding of customer ROI, retention strategies, and account expansion.
Excellent communication and presentation skills, with the confidence to navigate both business-level and technical discussions across different organizational levels.
Fluency in both Italian and English, with the ability to communicate effectively with customers and internal teams.
Based in Europe and comfortable working in a fully remote environment.
A proactive, energetic, and customer-oriented mindset, combined with strong organizational skills and the ability to manage multiple strategic accounts.
Nice to have:
Previous experience working in a fast-growing technology or SaaS company.
Familiarity with Artificial Intelligence, video creation platforms, or digital content tools.
Basic video editing experience and an interest in innovative approaches to business communication and learning.
Benefits:
Competitive Salary: Attractive compensation based on your experience, skills, and the responsibilities of the position.
Equity Opportunities: The opportunity to participate in the company's equity program and share in its long-term growth.
Comprehensive Benefits: Access to a benefits package designed to support your professional and personal well-being.
Fully Remote Work: Enjoy the flexibility of working remotely from a European location.
Career Development: Grow your expertise in enterprise customer success, strategic account management, and emerging AI technologies.
Innovative Environment: Work with cutting-edge AI-powered solutions that are transforming business communication and content creation.
International Collaboration: Engage with enterprise customers and colleagues across different European markets.
Professional Impact: Play a key role in helping organizations adopt innovative technology, improve communication, and achieve measurable business results.