Strategic Project Manager, Voice of Customer
Austin, TX, United States3w ago
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Key details
- Salary
- $166K–$229K/yr
- Location
- Austin, TX, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 12–15 yrs
- Function
- Product / Program management
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Strategic Project Manager, Voice of Customer
Join us as a Strategic Project Manager on our Voice of Customer team in Hopkinton, MA or Round Rock, TX to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Strategic Project Manager, you will be responsible for leading transformational, AI-focused projects within Dell's enterprise Voice of Customer (VoC) organization that reshape how we listen to customers and improve overall customer experience. You will work with cross-functional stakeholders across multiple business units and senior leadership to drive high-impact programs from concept through delivery.
You will:
Lead transformational projects that span across the Voice of Customer organization and key stakeholder groups, overseeing end-to-end design, execution, and delivery of highly visible, high-impact programs across multiple business units and global regions.
Drive AI-focused transformational initiatives, leveraging industry-leading AI tools and platforms to shape how Dell listens to customers and continuously improves the overall customer experience (CX).
Partner directly with Directors, Vice Presidents, and Senior Leadership to set strategic direction, secure resources, report on milestones, and align on trade-offs.