Street Outreach Specialist

Job Description:

Job Title: Outreach Specialist
Location: St. Louis, MO
Department: Connection Services
Employment Type: Full-time

Job Summary:

Join our compassionate, collaborative Connection Services team as an Outreach Specialist and make a meaningful difference for individuals experiencing homelessness or at risk of losing housing. Working with the QuikTrip Grant, you will provide community and street outreach, address immediate needs, connect individuals with stable housing and treatment services, and offer ongoing case management and emotional support. This role is ideal for a resourceful, calm, and relationship-focused professional who is committed to meeting people where they are and helping them build greater stability.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Conduct outreach at community locations, homeless encampments, and other street-based settings to connect individuals with immediate assistance, stable housing, treatment, and ongoing support
• Build trusting relationships with individuals experiencing homelessness, mental illness, or housing instability by providing consultations, resource information, referrals, and temporary emotional support
• Manage a caseload of assigned QuikTrip Grant participants, address immediate needs, and help prepare eligible individuals for Community Psychiatric Rehabilitation Center enrollment
• Conduct intake assessments to identify available services and refer eligible individuals to Community Support Services
• Provide case management to individuals housed through Department of Mental Health programs, including Shelter Plus Care and the Rental Assistance Program, who do not qualify for Community Support Services
• Connect clients with community groups, service providers, and organizations that can help meet their individual housing, treatment, and recovery needs
• Enroll QuikTrip Grant participants in the Homeless Management Information System, complete required follow-up, and maintain current referral information
• Monitor current community policies affecting individuals experiencing or at risk of homelessness and participate in relevant city meetings and forums when appropriate
• Document outreach, case management, referrals, and other grant-funded activities accurately and according to funding-agency and organizational requirements
• Participate in required meetings, professional-development activities, and other initiatives that support client and program goals
• Follow organizational operating guidelines, professional ethics, and supervisory direction while responding calmly and effectively to changing demands and crisis situations

Education, Experience, and/or Credential Qualifications:

• Bachelor’s degree in psychology, sociology, social work, behavioral health, or another related human-services field from an accredited institution
• Advanced knowledge of mental health issues

Additional Qualifications:

• Maintain a valid driver’s license, acceptable driving record, and current auto liability insurance, including uninsured-motorist coverage
• Maintain reliable personal transportation and be willing and able to transport clients in a personal vehicle
• Establish effective professional relationships through telephone and in-person interactions
• Communicate clearly with clients, families, colleagues, community partners, and groups
• Read and interpret safety rules, procedure manuals, operating instructions, and maintenance instructions
• Write routine reports and professional correspondence
• Apply basic arithmetic using whole numbers, fractions, and decimals
• Use sound judgment and common-sense understanding to follow written, verbal, and diagram-based instructions and resolve problems involving multiple variables
• Manage multiple responsibilities, adapt to changing demands, follow direction, accept supervision, and maintain composure during crisis situations
• Successfully complete required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks

Physical Requirements

• Perform sedentary work involving up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body
• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift
• Remain seated for most of the workday, with walking or standing required occasionally for brief periods

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.