Supervisor, Home Equity Processing

The Supervisor, Home Equity Processing (SHEP) is responsible for supervising a team of Home Equity Loan Processors to include pipeline management of loans in process, with a constant monitoring of file flow and workloads to ensure acceptable turn times and that closing dates are met. The SHEP will monitor efficiencies in processing and will continually look for ways to improve our processes, both in terms of procedures and use of the LOS system to ensure continuous member service improvements, workflow/capacity improvements and error reductions. The SHEP will provide leadership, guidance and support to the team in all aspects of the process.

The SHEP will act as a leader within the department acting as a back-up and resource to the Manager of Home Equity Processing.

Supervises the Home Equity Processor team and monitors/measures workload, quality and quantity of output and overall performance of the team.

Performs the responsibilities of a Home Equity Processor as needed and dictated by volume and capacity.

Analyzes documentation received to include but not limited to credit report, paystubs, W-2s, personal tax returns, business tax returns, bank statements, retirement statements, property appraisals, AUS findings and any other documents necessary to determine adherence to Tower Federal Credit Union and NFP.

Instructs, trains and mentors new Home Equity Processors in their daily duties and responsibilities.

Performs monthly QC review of a sampling of closed loans for each Home Equity Processor to provide feedback and guidance as necessary.

Works with Team on analyzing and solving situations that may arise during processing and closing of home equity loans.

Assists, as necessary, with the resolution of any member services issues escalated to management level while exercising professional judgement in further escalating as necessary.

Monitors individual team member service levels against the performance level standards set forth by Management and makes recommendations for coaching and corrective action as necessary to the Manager of Real Estate Lending.

Maintains a thorough knowledge of all TFCU products guidelines, policies and procedures and MI guidelines as well as all state and federal regulatory requirements to include but not limited to the CFPB (Consumer Financial Protection Bureau), HMDA (Home Mortgage Disclosure Act) and in accordance with the Dodd-Frank Act regarding ATR (Ability to Repay) and the QM (Qualified Mortgage).

Works closely with and collaborates with the Real Estate Lending team and Management in identifying, analyzing and solving situations that may arise throughout the loan process.

Participates in regular pipeline and team meetings in order to promote a spirit of team work and cooperation and to provide feedback on successes and failures in the day to day workflow of the assigned team.

Creates, updates and maintains written procedures for the Home Equity team workflow within the Real Estate Lending Department, and provides necessary training, coaching and procedural reviews for the team.

Accesses Member personal and financial information only as required by the job. Maintain confidentiality and security of all Member information.

Performs related duties and assignments when assigned.

Possession of an Associates degree in business or a related field.

Three years of progressively responsible experience in Real Estate lending operations.

One to two years successful supervisory or management experience.

Or, an equivalent combination of education and experience.

Demonstrated thorough knowledge of State and Federal laws pertaining to the mortgage banking industry (i.e. RESPA, HMDA, TILA, ECOA, etc.)

Demonstrated proficiency working with Word, Excel, Outlook, internet, e-mail and mortgage loan origination software platforms.

Successful registration, including compliance and maintenance of registrations, with Nationwide Mortgage Licensing System and Registry in compliance with Secure and Fair Enforcement Licensing Act (SAFE Act).

Ability to demonstrate analytical decision making ability with attention to detail.

Ability to lead, train, coach and direct a home equity lending team.

Ability to learn and work in a fast paced environment.

Ability to multi-task and prioritize work as required.

Ability to effectively work with mathematical concepts with a high degree of accuracy.

Ability to interpret, understand and apply Tower FCU Real Estate Lending Guidelines and NFP Guidelines.

Ability to work and communicate effectively with Tower FCU members, real estate agents, title companies and other members of the Real Estate Lending team.

Ability to work independently and to identify/solve problems and to seek guidance when necessary and to resolve them in an expeditious manner.

Ability to verbally convey work process issues to other members of the Real Estate Lending Department.

Ability to adapt to changes within internal, market or regulatory environments.

Ability to effectively organize loan files and documents.

Ability to exercise prudent judgment in decision-making and protection of member confidential information.

Ability to arrive at work routinely and promptly.

Ability to work within stringent time constraints and in a high pressure environment.

Ability to provide and receive constructive feedback from management.

Ability to work in a team environment and demonstrate the ability to help others.

Ability to write operational reports, business correspondence and complete required loan origination forms.

Ability to interpret various procedures and instructions provided in written form.

Ability to identify emerging problems in the loan origination process and resolve them in an expeditious manner.

Has knowledge of and adheres to credit union policies and procedures and all regulations related to the bank Secrecy Act, the USA Patriot Act and OFAC.

Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

Ability to lift up to 15 lbs. with or without assistance, in compliance with ADA.