Supervisor

Description

Hourly Restaurant Floor Supervisor

Position Summary

The Restaurant Floor Supervisor is responsible for overseeing daily front-of-house operations, ensuring exceptional guest service, supporting team members, and maintaining efficient restaurant operations. This hourly leadership role serves as the primary point of contact during assigned shifts, helping to create a positive dining experience while upholding company standards for hospitality, cleanliness, food safety, and teamwork.

Key Responsibilities

• Supervise front-of-house operations during assigned shifts.
• Lead, coach, and support servers, hosts, bartenders, food runners, and other front-of-house staff.
• Ensure guests receive prompt, friendly, and professional service.
• Address guest concerns and resolve issues quickly and courteously.
• Monitor dining room activity to maintain efficient table turns and service flow.
• Assist with opening and closing procedures, including cash handling and shift reports.
• Ensure compliance with food safety, sanitation, and health department regulations.
• Maintain cleanliness and organization throughout the dining room, service stations, and guest areas.
• Coordinate with kitchen staff to ensure timely food delivery and effective communication.
• Assist with employee training and reinforce company policies and service standards.
• Monitor labor needs and communicate staffing concerns to management.
• Support inventory control by monitoring supplies and reporting shortages.
• Step into service roles as needed during peak business periods.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of 1–2 years of restaurant experience, with previous leadership or supervisory experience preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and conflict-resolution abilities.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Basic math and cash-handling skills.
• Working knowledge of POS systems.
• Food Handler and Alcohol Service certifications, where required by state or local regulations.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry up to 30 pounds.
• Bend, reach, stoop, and perform repetitive movements throughout the shift.
• Work evenings, weekends, and holidays as business demands require.

Work Environment

This position works in a fast-paced restaurant environment with frequent interaction with guests and team members. The role requires flexibility, strong organizational skills, and the ability to remain calm under pressure while maintaining high service standards.

Benefits

• Competitive hourly wage
• Opportunities for overtime
• Employee meal discounts
• Paid training
• Career advancement opportunities
• Health, dental, and vision benefits (based on eligibility)
• Paid time off (based on eligibility)

Success in This Role

Successful Restaurant Floor Supervisors lead by example, foster a positive team culture, maintain high service standards, and ensure every guest leaves with an exceptional dining experience. They balance operational efficiency with outstanding hospitality while supporting the development and success of their team