Supply & Demand Coordinator

Supply & Demand Coordinator (6-Month Fixed-Term Contract)

The Supply & Demand Coordinator plays a key role in supporting customer demand, inventory availability, and loan kit operations within a highly regulated healthcare environment.

This position has been created to support the business during the implementation of a major ERP and operational transformation programme. Working closely with Supply Chain, Operations, Customer Service, Sales, and Commercial teams, the role will help ensure customer requirements are met while supporting improvements in inventory control, data quality, business processes, and operational performance.

The successful candidate will gain valuable hands-on experience across supply chain operations, demand management, ERP systems, medical device logistics, and customer support within a growing healthcare business.

This is a 6-month fixed-term contract. While the position has been created to support a specific transformation programme, it offers a valuable opportunity to gain broad experience and visibility across the organisation, with potential future opportunities arising within a growing and expanding business.

Key Responsibilities

Demand Management & Customer Support

• Support the coordination of customer demand and product availability to ensure a high level of customer service.
• Monitor upcoming customer requirements and assist in ensuring stock and loan kit availability.
• Work closely with Sales, Customer Service, and Operations teams to support customer procedures and requirements.
• Help identify and escalate potential supply issues that may impact customer deliveries or scheduled procedures.

Loan Kit Coordination

• Coordinate the allocation, dispatch, return, and replenishment of surgical loan kits to support customer procedures.
• Monitor kit utilisation and availability to maximise customer support and operational efficiency.
• Support loan kit inventory reconciliation and stock control activities.
• Maintain accurate records relating to loan kit movements and activity.

ERP & Operational Support

• Process inventory transactions, kit allocations, stock transfers, and other operational activities through ERP and warehouse management systems.
• Maintain accurate inventory records, including batch, serial number, and expiry information to ensure full traceability.
• Support master data maintenance and system data quality initiatives during the ERP implementation programme.
• Assist with day-to-day operational activities to support customer service and supply chain performance.

Reporting & Continuous Improvement

• Produce operational, inventory, and service-level reports.
• Analyse operational data to identify trends, risks, and opportunities for improvement.
• Support continuous improvement initiatives focused on customer service, inventory management, and operational efficiency.
• Assist with KPI reporting and the development of data-driven decision-making processes.

Compliance & Quality

• Ensure all activities are completed in accordance with company procedures and applicable regulatory requirements.
• Maintain accurate records to support product traceability, audits, and quality management system requirements.
• Support compliance with company quality standards and regulatory requirements within the medical device industry.

Required Skills & Competencies

• Strong attention to detail and commitment to accuracy.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• A customer-focused approach with a commitment to delivering excellent service.
• Good problem-solving skills and a willingness to learn.
• Ability to work collaboratively across operations, customer service, warehouse, and commercial teams.
• Experience using Microsoft Excel and other Microsoft Office applications.
• Interest in supply chain, logistics, customer operations, or business processes.
• A proactive approach to identifying improvements and supporting operational excellence.

Desirable Experience & Qualifications

• Experience in an operations, logistics, customer service, administration, inventory control, or supply chain environment would be advantageous.
• Experience working with ERP, inventory management, or business systems.
• Strong administrative and organisational skills with a high level of accuracy.
• Experience within a medical device, pharmaceutical, healthcare, or other regulated environment.
• Knowledge of inventory management, stock control, or customer order fulfilment processes.
• Experience using Business Central, Move Medical, SAP, Oracle, NetSuite, or similar systems would be beneficial but is not essential.
• Relevant qualification in Supply Chain, Business, Operations, Logistics, or a related discipline would be advantageous.

Why Join Us?

• Gain experience supporting a major ERP and operational transformation programme.
• Receive training and practical experience in ERP systems, inventory management, and medical device operations.
• Develop skills across customer demand management, supply chain operations, inventory control, and process improvement.
• Work within a growing healthcare organisation supporting hospitals and healthcare professionals across Ireland.
• Be part of a collaborative team focused on service excellence and continuous improvement.
• Access potential future opportunities within an expanding business following successful completion of the contract.

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