Systems Administrator II

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

The Systems Administrator II is a versatile hybrid role that integrates traditional field systems engineering with onsite staff augmentation support for clients. This position delivers comprehensive technical support both remotely and on-site, serving as a key escalation point for complex issues. Staff augmentation assignments may vary, requiring placement at client sites from one day per week to full-time onsite support, depending on client needs. The ideal candidate possesses strong technical expertise, exceptional communication skills, and the ability to adapt swiftly to diverse environments. 

Additionally, the Systems Administrator II provides onsite technical support to clients on a recurring or non-recurring basis, with responsibilities including the implementation, maintenance, and enhancement of clients' network infrastructure. This role acts as an advocate for the client, ensuring that Ntiva and the client are aligned in achieving a secure, high-performance infrastructure that meets their business needs.

Location and Work Expectations

• This exciting opportunity involves working on-site with various clients throughout the Kansas City Metro area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry

• Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

• Schedule: Monday - Friday, 8:00am to 5:00pm CST
• This role also includes participation in a rotating on-call schedule.

What you will be doing

• Provide end-user support and manage client infrastructures during scheduled appointments.
• Perform onsite staff augmentation, handling day-to-day IT operations.
• Deliver excellent customer service, resolving IT requests onsite or remotely.
• Communicate regularly with clients, providing updates and maintaining professionalism.
• Maintain and troubleshoot local and cloud infrastructure.
• Monitor endpoints and complete preventative maintenance.
• Ensure network security and documentation.
• Validate and test backup solutions.
• Assist in deploying new technology.
• Maintain accurate client documentation.
• Meet SLA timelines and report client concerns promptly.
• Maintain utilization metric above 80%
• Record time on service tickets and submit timesheets weekly.
• Track expenses and schedule service delivery using the ticketing system.
• Client Experience:
• Collaborate with the Account Management and Dispatch teams to ensure client satisfaction.
• Adapt to different client environments and manage multiple priorities.

You’ll be successful in this role if you have

• 3-5 years of experience in the field of Information Technology
• General MSP industry knowledge
• Provide excellent support to customers remotely or onsite as needed.
• Deliver advanced troubleshooting and resolutions for applications, servers, networks, and virtual machines.
• Service and troubleshoot end-user issues (hardware, OS, software).
• Ability to Design and build networks, VLANs, security rules, and GPOs.
• Ability to Configure AAD and DirSync to O365.
• Ability to Troubleshoot VLAN settings, configurations, and firewall rules.
• Ability to Create and manage internal DNS zones and settings.
• Understand and configure RAID arrays, virtual machines, and drives.
• Migrate VMs from hosts and storage.
• Maintain and implement networking technology (Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC).
• Ability to Administer and audit Office 365 end-user administrations.
• Ability to Troubleshoot Windows server roles (GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS).
• Perform deployments, new system setups, and data center visits as needed.
• Maintain superior people skills and communicate effectively with various departments.
• Work under pressure while maintaining a professional demeanor.
• Cooperate with departments to obtain necessary information.