Talent Management Systems Support Specialist - LMS

Talent Management Systems Support Specialist

Bring your passion to Texas Health so we are Better + Together

Work location: Hybrid - remote opportunities and requiring occasional onsite workdays, based on department business needs. Local Dallas - Fort Worth candidates only

Work hours: Full time, Monday – Friday from 8am – 5p

Department highlights:

• Team based environment
• Workplace culture 2nd to none

Talent Management Systems Support Specialist

Bring your passion to Texas Health so we are Better + Together

Work location: Hybrid - remote opportunities and requiring occasional onsite workdays, based on department business needs. Local Dallas - Fort Worth candidates only

Work hours: Full time, Monday – Friday from 8am – 5p

Department highlights:

• Team based environment
• Workplace culture 2nd to none

Here’s What You Need

• Bachelor's degree in education, instructional technologies, communication, technology related field or other related field or 4 years related experience with supporting corporate universities and/or technologies (such as Learning Management Systems) in lieu of a degree required
• 1 - 3 years hands on experience working with Learning Management systems strongly preferred and
• 1 year experience using cloud-based workflow automation platforms for incident and request management preferred

What You Will Do

This position provides advanced technical expertise and support to the business as required for use of Learning Management Systems and related platforms in the realm of learning & development.

LEARNING MANAGEMENT SYSTEM SUPPORT
• Supports end-users through incident and request management services for the Learning Management System (LMS).
• Partners with Talent Management Systems Administrator and appropriate teams (including but not limited to: ITS, System Security, System Engineering, and ERP Solutions) to investigate, troubleshoot, test and resolve all technical issues related to the LMS.
• Ensures all content objects, course items, curricula, learning programs, quizzes/exams, surveys and assignment profiles function properly and complete successfully.
• Communicate frequently with Subject Matter Experts (SMEs) and training content owners as it relates to learning assignments.
• Assists with the creation of tip sheets, user guides, tutorials, and other support resources as it related to the Learning Management System.
• Provide regular detailed updates to leadership on issues that impact the success of performance review cycles and initiatives.
• Provides training sessions for human resources partners on Learning Management System functionality.
LEARNING MANAGEMENT, DELIVERY & REPORTING
• Builds and modifies Assignment Profiles in partnership with Learning Project Manager, Learning Architects and SMEs/Training Content Owners.
• Assists with the creation of quizzes, exams, and surveys in the LMS.
• Fulfills requests to build courses and classes for instructor-led training events.
• Fulfills requests to record training attendance and course completions in the LMS.
• Runs adhoc and schedules re-occuring learning report jobs as needed.
• Pulls user learning transcripts for audits, investigations, and hospital surveys.
• Assists with end-of-year required training reconciliation processes.
LEARNING MANAGEMENT SYSTEM ADMINISTRATION
• In coordination with Talent Management Systems Administrator, stays informed with system enhancement release schedule and the impact on new capabilities on the learning management system.
• Communicates maintenance downtime to service desk and training content partners.
• Participates in testing and validation of new or enhanced system applications as directed by Talent Management System Administrator.
• Conducts regular course item audits and course library clean-up duties.
Other relevant duties as assigned.

Additional perks of being a Talent Management Systems Support Specialis

Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

#LI-LD1

Here’s What You Need

• Bachelor's degree in education, instructional technologies, communication, technology related field or other related field or 4 years related experience with supporting corporate universities and/or technologies (such as Learning Management Systems) in lieu of a degree required
• 1 - 3 years hands on experience working with Learning Management systems strongly preferred and
• 1 year experience using cloud-based workflow automation platforms for incident and request management preferred

What You Will Do

This position provides advanced technical expertise and support to the business as required for use of Learning Management Systems and related platforms in the realm of learning & development.

LEARNING MANAGEMENT SYSTEM SUPPORT
• Supports end-users through incident and request management services for the Learning Management System (LMS).
• Partners with Talent Management Systems Administrator and appropriate teams (including but not limited to: ITS, System Security, System Engineering, and ERP Solutions) to investigate, troubleshoot, test and resolve all technical issues related to the LMS.
• Ensures all content objects, course items, curricula, learning programs, quizzes/exams, surveys and assignment profiles function properly and complete successfully.
• Communicate frequently with Subject Matter Experts (SMEs) and training content owners as it relates to learning assignments.
• Assists with the creation of tip sheets, user guides, tutorials, and other support resources as it related to the Learning Management System.
• Provide regular detailed updates to leadership on issues that impact the success of performance review cycles and initiatives.
• Provides training sessions for human resources partners on Learning Management System functionality.
LEARNING MANAGEMENT, DELIVERY & REPORTING
• Builds and modifies Assignment Profiles in partnership with Learning Project Manager, Learning Architects and SMEs/Training Content Owners.
• Assists with the creation of quizzes, exams, and surveys in the LMS.
• Fulfills requests to build courses and classes for instructor-led training events.
• Fulfills requests to record training attendance and course completions in the LMS.
• Runs adhoc and schedules re-occuring learning report jobs as needed.
• Pulls user learning transcripts for audits, investigations, and hospital surveys.
• Assists with end-of-year required training reconciliation processes.
LEARNING MANAGEMENT SYSTEM ADMINISTRATION
• In coordination with Talent Management Systems Administrator, stays informed with system enhancement release schedule and the impact on new capabilities on the learning management system.
• Communicates maintenance downtime to service desk and training content partners.
• Participates in testing and validation of new or enhanced system applications as directed by Talent Management System Administrator.
• Conducts regular course item audits and course library clean-up duties.
Other relevant duties as assigned.

Additional perks of being a Talent Management Systems Support Specialis

Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

#LI-LD1