Talent Operations Manager

The Talent Operations Manager is responsible for leading the complete process of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role ensures a seamless and positive candidate and employee experience while maintaining appropriate staffing levels to support quality resident care and operational efficiency. The Talent Operations Manager partners closely with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while promoting a culture of accountability, engagement, and service excellence.

Essential Responsibilities

Recruitment & Applicant Flow

• Manage fullscoperecruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring.
• Ensuretimelyand consistent communication with candidates to create a strong applicant experience.
• Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies.
• Maintainapplicant tracking systems and ensureaccuratedocumentation of candidate activity.

Onboarding & Orientation

• Oversee the onboarding process from offer acceptance through new hire orientation.
• Coordinate and/orfacilitateorientation to ensure a welcoming, organized, and consistent onboarding experience.
• Collaborate with the Business Office Manager to ensure completion of all pre-employment requirements, including background checks, documentation, and required training.
• Responsible forearly engagement and retention efforts for new hires,including regular check-ins with new hires during their first90 daysto promote satisfaction and early success.

Scheduling & Staffing Management

• Develop and manage staff schedules to ensureappropriate coveragebased on resident needs, occupancy, and acuity.
• Adjust schedules proactively to address call-offs, open shifts, and changing operational needs.
• Ensure fair andequitablescheduling practices.
• Step in toassistdirect care staff with resident care as needed to support team members,maintaincoverage, and ensure high-quality resident care.
• Provide oversight and coordination of after-hours and weekend staffing needs, ensuringappropriate coverageplans are in place and responding to urgent staffing gaps as needed.
• Serve as a point of contact for staffing-related issues outside of standard business hours.

Overtime & Workforce Optimization

• Monitor,trackand manage overtime for direct care staff to align with budget expectations.
• Identifytrends and implement strategies to minimize overtime and improve staffing efficiency.

Compliance & Communication

• Ensure all hiring, onboarding, and scheduling practicescomply withcompany policies and state/federal regulations.
• Collaborate with the Business Office Manager tomaintainaccurateand organized employee records related to hiring,training, and scheduling.
• Provideregular updates on hiring progress, staffing levels, and workforce challengesto the Executive Director.

Employee Retention & Engagement

• Develop and implement strategies to improve employee retention, including monitoring turnover trends andidentifyingopportunities for improvement.
• Leadongoing employee engagement and retention efforts beyond onboarding, including conductingstay interviews andgatherfeedback toidentifyopportunities to enhancethe employeeexperience.
• Partner with leadership to address staffing challenges proactively and foster a positive, supportive work environment that encourages team member engagement and longevity.

Qualifications

• High school diplomarequired;Associatedegree inrelated field preferred.
• Previousexperience in recruiting, staffing, scheduling, or workforce managementrequired.
• Experience in healthcare or senior living preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Experience with scheduling systems and applicant tracking systems preferred.

Work Environment & Physical Requirements

• Primarily based within a community setting with frequent interaction with staff and leadership.
• Requires flexibility in scheduling to meet staffing needs.
• Requiresevenings, weekends,andon-call support based on operational demands.