Team Lead, Real Estate Management

The Team

We are seeking a Team Lead, Real Estate Management to join American Tower’s Property Management organization’s Real Estate Management team. The team focuses on improving the quality, accuracy, and consistency of landlord processes, inquiries, and documentation across the regional real estate portfolio.

Day to day you will oversee property management activities across a defined portfolio, support process documentation, monitor performance, resolve escalated landlord and operational matters, and partner with cross-functional teams to support operational execution. As a Team Lead, you will coordinate complex ownership-centric matters, support standardization and sustained operational discipline, and help protect and maximize the value of the company’s real estate assets.

What You Can Offer Us

• Responsible for leading talent selection, performance management, career development, and workforce planning within the approved headcount for the team.
• Monitor team workloads, productivity, quality, and service levels to ensure deliverables are completed accurately, within established expectations, and to operational standards.
• Maintain responsibility for a defined portfolio of work, projects, transactions, operational activities, or landlord relationships, serving as a subject matter expert within the assigned area.
• Serve as the primary escalation point for complex property owner, operational, or process-related issues; facilitate resolution and ensure timely communication with stakeholders.
• Ensure the accuracy and integrity of portfolio, ownership, financial, operational, and system data; maintain applicable documentation and records.
• Build and maintain strong relationships with property owners, vendors, and internal stakeholders to support effective issue resolution and operational execution.
• Partner with management to deploy new systems and technologies, implement operational strategies, improve business processes, and achieve key performance indicators and organizational objectives.
• Identify trends, recurring issues, process gaps, and operational risks; recommend and implement sustainable solutions to improve performance and stakeholder experience.
• Contribute to process documentation, training materials, standard operating procedures, and knowledge management initiatives.
• Other duties as assigned.

What You Need to Succeed

• Bachelor’s degree required; concentration in Business, Finance, Operations, and/or a related field preferred.
• A minimum of 7 years of property management operations, payment processing, finance operations, and/or shared services within telecom, REIT, infrastructure, or related industries experience required.
• Strong understanding of property management, real estate operations, landlord relations, lease administration, transaction processing, operational controls, or related business functions.
• Working knowledge of enterprise resource planning or finance systems and comfort with case-management or workflow tools; Salesforce experience strongly preferred.
• Demonstrated success in process documentation, operational improvements, and adoption of standardized practices.
• Strong analytical and problem-solving skills; ability to identify trends, operational risks, and data issues.
• Approximately 15% travel may be required in support of the position’s responsibilities.
• Fluency in English required; multilingual capabilities preferred.
• Strong organization, planning, and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong leadership skills; ability to drive and motivate team to achieve results.