Team Leader-Human Resources

Operational

· Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.

· Assists with the development, implementation and administration of employee relations, benefit and compensation, and recruitment programs.

· Maintains all applications, screen and interview applicants suitable for positions.

· Maintains an updated list of applicants and applicant files.

· Carries out recruitment activities, prepares and posts vacancy announcements.

· Prepares and places newspaper and internet advertisements for open positions.

· Contacts applicants for screening interviews.

· Coordinates and attends job fairs.

· Screens applications and resumes.

· Interviews candidates when necessary and refers suitable candidates to Department Heads.

· Ensures that all applications are reviewed and that acknowledgment/reject letters are sent out 2 weeks from date of receipt.

· Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.

· Prepares letters of offer to new hires.

· Checks and documents applicant references.

· Assists with the coordination of the employee recognition programmes.

People

· Assists to ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

· Ensures a strong professional relationship with all levels of employees within the hotel.

· Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

· Conducts new employee orientation when necessary.

· Supports the implementation of The People Philosophy in every department in the hotel.

· Conducts Exit Interviews for all resigned employees if necessary and provide feedback to the Personnel Manager.

Administration

· Provides smooth and efficient administrative support in the Human Resources Department by assisting the Personnel Manager/Director of Human Resources in the planning, coordination and implementation of all office administration of the Human Resources Office.

· Responsible for the security and upkeep of personnel files

· Coordinates and administers all paper flow within the Department.

· Ensures that personnel records are maintained accurately and efficiently.

· Prepares a monthly vacancy report.

Customer Service

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

· Maintains positive guest and colleague interactions with good working relationships.

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

§ Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.