Team Support Specialist - Waiver Support

Easterseals MORC is hiring for a Team Support Specialist - Waiver Support to help make a difference and become part of something bigger than yourself!

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits:

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Personal Time Off (PTO) available for full time employees
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications:

• High School Diploma or Equivilent
• At least two years of experience in a clerical role; healthcare preferred

Duties and Responsibilities:

• Demonstrate ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, live chat, and in-person interactions.
• Review weekly report to ensure all plans are uploaded into the WSA System as well as all ISPA plans.
• Review weekly report for discharges and disenrollment’s.
• Complete disenrollment’s in WSA and ISPA within 7 calendar days of discharge. This includes ending alignment in IRIS.
• Complete enrollments for individuals reopen within 90 days. This includes reviewing report and entering into WSA, ISPA and aligning in IRIS.
• Maintaining the WSA and ISPA tracking upload spreadsheets, making changes and making follow-up phone calls to the case managers or supervisors to ensure all documents are correct before uploading.

Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!