Tech Solutions Specialist

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are looking for a Tech Solutions Specialist to join our Technical Solutions team within Professional Services, part of eBay's Seller Excellence organisation.

In this role, you will help medium, large and enterprise-level businesses successfully integrate with the eBay Marketplace. Collaborating with new and existing sellers, software collaborators, and internal teams, you will assess technical requirements, recommend integration solutions and guide merchants through the onboarding process.

You will play a key role in helping businesses unlock opportunities on eBay by ensuring their technical integrations are reliable, efficient and aligned with eCommerce industry standards.

You will collaborate with the Manager of Technical Solutions across multiple projects. Your work involves developers, commercial teams, and business leaders to deliver integrations and improve the seller experience.

What you will accomplish:

• Lead technical discovery and integration planning: Work directly with enterprise sellers and software partners to understand technical needs. Propose integration strategies and agree on project scope, timelines, and deliverables.
• Deliver successful seller integrations by leading merchants through the entire onboarding journey: This includes initial discovery, technical planning, implementation, testing, and launch. Proactively identify risks and resolve challenges.
• Provide technical expertise and problem-solving: Support API and MIP integrations, test end-to-end system compatibility and resolve technical issues in partnership with developers and customer-facing teams.
• Build positive relationships across teams: Act as a trusted technical adviser to sellers, software partners, and internal collaborators. Translate complex technical requirements into clear recommendations and practical solutions.
• Improve integration processes and documentation: Develop and maintain technical onboarding guides, find opportunities to simplify implementation processes and contribute to improvements in tools, frameworks and guidelines.
• Support seller growth and product adoption: Partner with Third-Party Provider (3PP) Growth, Implementation, Account Management and Product teams to encourage adoption of new features and ensure a smooth transition to ongoing account management.
• Track progress and communicate outcomes: Maintain accurate onboarding records in Salesforce, monitor key integration metrics and provide regular updates to internal and external collaborators, including leadership teams.

What you will bring:

• Relevant experience: Approximately 5–8+ years of experience in sales engineering, technical implementation, engagement management, client onboarding or a related field, with experience supporting complex software integrations.
• Programming and API knowledge: Experience with Java, .NET, Python or equivalent technologies, alongside REST/JSON, SOAP/XML, HTTP/HTTPS protocols and web services.
• Technical troubleshooting skills: Hands-on experience developing, testing and debugging software integrations, including familiarity with FTP, file transfer tools and API testing platforms such as Postman or similar.
• Project management capabilities: Experience managing multiple technical implementation projects, coordinating stakeholders, managing timelines and addressing risks in changing or complex environments.
• Client relationship and communication skills: Ability to build trusted relationships with clients and partners, explain technical concepts to non-technical audiences and collaborate effectively across technical, operational and commercial teams.
• Experience with delivery and CRM tools: Familiarity with Jira or equivalent ticketing systems, alongside Salesforce or similar CRM platforms for tracking implementation activities and reporting progress.
• A collaborative and solutions-focused approach: Strong analytical, organisational and interpersonal skills, with a commitment to helping clients succeed, improving processes and contributing positively to an inclusive, supportive team environment.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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