Technical Service Manager
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Skills
iso 14001iso 9001personal caretechnical support
About the role
- Perform and monitor overall analysis, laboratory works and testing on products applications and formulations as requested by sales, and customers.
- Provide technical support, advice, and services, help in solving technical problems to sales staff and customers.
- Produce an effective report on product application, formulation, testing and project.
- Co-visit customers with sales and principles in term of technical issues and training product.
- Contact and communicate with principals and customers on technical issues.
- Assist and support sales staff in recommending the most suitable product to customers.
- Conduct basic knowledge, new technology and new trends training/presentation for sales and customers.
- Liaise with Product/Market Development team in preparation of any tools to support the sales & marketing activities.
- Create new projects and new formulations by utilizing products in P Care portfolio to support sales and customers.
- Establish procedures/system for solving complaints related with performance, testing, specifications, and condition of products supplied to customers or storage in the warehouse.
- Keep himself/herself up-to-date knowledge of Personal Care and acquires technical know-how relating to the job.
- Manage and control safety awareness, neat and cleanliness measurement of the laboratory.
- Perform a role of Internal Quality Auditor (IQA) ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007
- Other duties as assigned by supervisor.