Technical Support Analyst
Key details
- Location
- Austin, TX, United States
- Work style
- Onsite
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 16h ago
Skills
About the role
Overview
Texas GovLink, Inc. is an Austin-based firm which has been a leading provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Technical Support Analyst to be a key resource on a technical services team.
Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background checkTexas GovLink is an equal opportunities employer.
Responsibilities
The ideal candidate will be a technical resource who is comfortable with troubleshooting issues, supporting business applications and systems, and assisting with broader technical needs as they arise. We are particularly interested in candidates who can work across both operational support and technical initiatives, development support, documentation, and process improvement.
While a key component of this role will be help desk and application support, TXDOT looking for a candidate who can also support areas outside of end user support.
Additional experience in areas such as:
- Help desk and end user technical support
- Application troubleshooting and support
- AI, integrations, or automation
- Technical documentation and knowledge management
- Working with both business users and technical teams
Qualifications
Minimum (Required):
Years
Skills/Experience
8
Help desk and end user technical support
8
Application troubleshooting and support
8
AI, integrations, or automation
8
Technical documentation and knowledge management
8
Working with both business users and technical teams
Preferred (Optional):
Years
Skills/Experience
Experience with one or more Texas State Agencies
How well do you match this job?
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.