Teller- Bilingual

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.

We achieve this by:

• Stepping into our members’ shoes, understanding their feelings and perspectives.
• Taking ownership, finding solutions, and following through.
• Going above and beyond to impress our members and each other.
• Being knowledgeable, accurate, and efficient.
• Acting with integrity and professionalism.
• Showing genuine appreciation.

Guided by these service promises, we’ve expanded into 13 counties across Northern Nevada and continue to grow.

If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!

The bilingual teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Make referrals to the appropriate credit union department or team member with the intention of increasing member loyalty.

Qualifications

 

• High School diploma or GED equivalent
• Strong knowledge of language and cultural differences amongst Spanish-speaking countries
• 1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank, or other financial institution

 

Required Knowledge and Abilities

 

Knowledge of:

• Credit union products, services, and policies

 

Ability to:

• Operate a personal computer and associated windows-based software
• Operate standard office equipment such as fax, copy and 10-key adding machines
• Provide service to all members in the lobby in a timely manner
• Perform minor math calculations
• Organize time and duties effectively
• Communicate effectively and professionally with members and the public
• Work independently and quickly
• Pay attention to details, be proficient and accurate
• Be flexible and handle more than one task at a time
• Handle cash accurately
• Cross sell in order to achieve established goals

 

Physical Requirements (approximate percentage of day spent)

 

Standing- 50%	Sitting- 20%	Bending-2%	Squatting- 1%
Walking- 20%	Lifting- 5% 5-15 lbs	Twisting-1%	Driving- 1%*
* May be required to drive to another branch or Employee Sign up

 

Extent of Public Contact

 

 

This position works extensively with our members, both internal and external. Job is performed in branch office location, 

handling transactions primarily in person, but also over the telephone. 

 

Working Conditions

 

Duties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller as

needed or to attend meetings or classes.