Teller I or II - Bakersfield Riverlakes

Come to work for a company you can be proud to work for...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $18.35 to $23.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

Purpose of Job

The Teller is responsible for identifying financial solutions, promoting and referring Bank products and services to new and existing customers at the teller line and through telemarketing. Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.

Essential Duties

• Provide prompt, efficient, and friendly customer service, ensuring all customer transactions are processed accurately, timely, and in accordance with established guidelines and procedures.
• Process a variety of deposit and loan transactions, complete required documentation and data entry, and ensure the accuracy and completeness of all transaction records.
• Adhere to cash handling and security procedures, maintain accountability for assigned cash, balance cash drawers daily, and ensure drawer limits are maintained.
• Proactively dialog with customers, expressing genuine interest in their financial well-being, noting life events, household or business projects, structure of accounts, and unmet service needs, and introducing them to bankers or partners who can help them explore effective solutions. Make customer care calls to new and continuing customers to maintain relationships and fulfill servicing needs.
• Assist with branch operational activities, including processing and balancing ATMs, handling night drop transactions, performing monthly certifications, and supporting other operational functions as needed.
• Support branch success by assisting team members with non-primary duties and providing training, product knowledge, and skill development support when necessary.
• Maintain a current understanding of Bank products, policies, procedures, and operational requirements to ensure consistent service delivery and compliance.
• Comply with all applicable laws, regulations, and Bank requirements, including but not limited to the Bank Secrecy Act (BSA), USA Patriot Act, Customer Identification Program (CIP), suspicious activity reporting, Regulation DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, and perform other duties as assigned.

Regulatory Compliance Statement

Tri Counties Bank is committed to complying with all federal, state and banking (including consumer protection) laws and regulations and to maintain a strong corporate-wide culture of regulatory compliance. It is the individual responsibility of every employee to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures and to comply fully with those laws, regulations, policies and procedures. Additionally, managers and supervisors are responsible for creating an environment in which they hold their employees accountable for the above.

Education

• Required: High School Diploma or GED
• Able to successfully complete Bank’s product and sales training courses.

Skills and Knowledge

• Teller I: 0 - 1 year: customer service and cash handling experience preferred.
• Teller II: 1 - 3 year: customer service experience and demonstrated experience handling large amounts of cash and/or a high volume of cash transactions.
• Basic customer service and interpersonal skills with the ability to communicate professionally, build positive customer relationships, detect unmet service needs, and conduct teller referrals to bankers and partners when appropriate.
• Basic knowledge of banking products and services or the ability to learn account types, lending products, and digital banking solutions through on-the-job training.
• Ability to accurately handle cash, perform basic mathematical calculations, process transactions, and maintain attention to detail while following established procedures and controls.
• Basic computer and technology skills, including the ability to learn banking systems, complete data entry, process transactions, and perform operational tasks efficiently and accurately.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks, follow instructions, adapt to changing business needs, and work effectively in a fast-paced team environment.

Physical Demands

• Ability to occasionally bend, stoop, reach, and lift or move items weighing up to 25 pounds.

Travel

• Occasional

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

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